Amber Hagan

• Assisted students with personalized learning plans and educational goals.
• Collaborated with teachers to implement classroom strategies and interventions.
• Supported individual and group activities to enhance student engagement.
• Maintained accurate records of student progress and behavior for reporting purposes.
• Supported students with personalized accommodations, extra assistance, and educational assessments.
• Managed class of special education students in absence of lead teacher.

Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Operated POS terminals to input orders, split bills and calculate totals.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Prepared requisitions for drugs and supplies as necessary.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Resolved third-party rejection claims.
• Prepared medication labels with item name and quantity.
• Communicated with insurance companies for billing purposes.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Processed prescriptions accurately and efficiently for customers.
• Maintained inventory levels and organized pharmaceutical supplies.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Reviewed account and service histories to identify trends and issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
• Processed payments and updated accounts to reflect balance changes.
• Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
• Prepared, compiled and filed documents as well as reports presented to various parties.
• Maintained all financial records to verify timely clearance of all credit and debit activities.
• Sorted incoming mail and directed to correct personnel each day.