Amber Jeter
Atlanta
Summary
Experienced customer service professional with a proven track record of exceeding customer expectations and delivering exceptional service. Skilled in conflict resolution, problem-solving, and building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Chat Customer Service Representative
The Home Depot Inc
07.2022 - 06.2025
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Monitored customer service emails and chat messages to ensure timely and accurate responses
- Provided telephone, email, and web-based customer service support,
Communications Dispatcher
Atlanta Police Department
03.2018 - 06.2020
- Performs multiple tasks simultaneously; takes appropriate action when
- presented with a stressful life or death situation; remains calm under all circumstances.
- Answers multiple telephone lines and calls for 911 services
- within the Atlanta Police Department jurisdiction and processes information for dispatching as required or transfers calls to appropriate agencies.
- Communicates effectively and coherently with all callers to address public safety needs and provide responses as required.
- Determines correct location and which units to dispatch on calls; confirms field units are responding as requested and in a timely manner.
- Notifies agencies required to handle incident ambulance, fire, public utilities, etc.
- Maintains contact with distressed callers until officers' arrival to assist; calms caller and takes control of conversation.
Customer Service Representative
Amazon.com
08.2015 - 05.2017
- Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our customers having in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
- Provide best-in-class service experience for our customers while working in a fast-paced environment
- Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
- Provide our customers with technical support when navigating pharmacy.amazon.com
- Serve customers in a timely manner to ensure we are maximizing our relationship with them
- Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
- Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
Repair Tech
Material In Motion
04.2014 - 02.2015
- Repairing and rebuilding computer parts
- Developed problem-solving skills through troubleshooting and resolving technical issues for personal computer systems.
- Utilized advanced diagnostic equipment to quickly and accurately identify and repair problems
Education
High School Diploma -
Colonial Hills Christian School
Lithia Springs, GA01.2006
Certificate of Completion - Customer Service Training
League of Greater Atlanta
Atlanta, GASkills
- Ability to quickly learn new software applications
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
- Strong analytical and planning skills
- Communication
- Patience
- Empathy
- Conflict resolution
- Multitasking
- Positive attitude
- Adaptability
Timeline
Chat Customer Service Representative
The Home Depot Inc
07.2022 - 06.2025
Communications Dispatcher
Atlanta Police Department
03.2018 - 06.2020
Customer Service Representative
Amazon.com
08.2015 - 05.2017
Repair Tech
Material In Motion
04.2014 - 02.2015
Certificate of Completion - Customer Service Training
League of Greater Atlanta
High School Diploma -
Colonial Hills Christian School
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