Amber Johnson
Milledgeville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Office Manager
SOS PLUMBING, LLC
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Maintained records by imaging invoices, debits, and credits.
- Assisted with payroll processing, ensuring accurate calculation of independent contractor wages
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Updated financial records using various software programs for current, accurate accounts.
- Aided in cost estimation for projects, contributing to accurate pricing proposals for clients.
- Studied construction plans for to improve project efficiency with meticulous preparation of tools and materials for each job.
- Supported lead plumber in implementing preventive maintenance measures, extending the lifespan of plumbing systems.
- Facilitated smooth communication between lead plumbers and clients regarding project progress updates or concerns.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
Collections Assistant
Magnolia State Bank
11.2020 - 06.2022
- Collaborated with the collections team to develop innovative approaches to debt recovery, enhancing overall performance.
- Streamlined internal processes by updating account information regularly and maintaining detailed documentation of all interactions with debtors.
- Improved debt recovery rates by implementing efficient collection strategies and maintaining accurate records.
- Drafted legal documents such as statement of claims, Fi.Fas, and garnishments to aid in collection efforts
- Revised and finalized memos for charged-off loan account to track collection efforts
- Mitigated potential legal issues by promptly escalating high-risk accounts to the appropriate departments for further action.
- Reduced accounts receivable aging by diligently monitoring payment schedules and promptly addressing overdue balances.
- Ensured legal compliance by adhering to federal and state regulations while performing collections tasks, protecting company reputation.
- Negotiated mutually beneficial payment plans with debtors, leading to increased revenue recovery while preserving client relationships.
- Managed a portfolio of delinquent accounts, resulting in successful debt recoveries and improved cash flow.
- Processed credit card payments and balanced accounts
Education
Technical Certificate - Banking And Finance Specialist
Central Georgia Technical College
Milledgeville, GA12-2022
High School Diploma -
Baldwin High School
05-2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Bookkeeping
- Banking operations
- MS office
Timeline
Office Manager
SOS PLUMBING, LLC
06.2022 - Current
Collections Assistant
Magnolia State Bank
11.2020 - 06.2022
Technical Certificate - Banking And Finance Specialist
Central Georgia Technical College
High School Diploma -
Baldwin High School
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