Amber Kimbler
Harlem
Summary
I'm an Attentive individual with exceptional background spent in customer service industry. Engaging demeanor to plan ahead and always stay organized. Highly motivated Service Trainer with commitment to excellence and more than 18 years of experience. Effective decision-maker with top-of-the-line team leadership skills. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Please allow to join your team I will bring 110% every single day.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
22
22
years of professional experience
Work History
Service Manager
Monte Olivos
08.2023 - Current
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Led team training initiatives to enhance service delivery and operational efficiency.
- Developed and implemented service protocols to improve workflow and reduce response times.
- Give 110% everyday and have held the top sales member for two years.
Service Trainer
Steak N Shake
07.2016 - 08.2023
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Developed assessments to measure and assess effectiveness of training curriculum and learner performance.
- Worked with management to identify skills and knowledge required for success.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
- Provided coaching and mentoring to employees.
- Trained and mentored over 100 new personnel hired
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Bartender Shift Manager
B&d Burgers
06.2013 - 06.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Assistant Manager
Sonic Drive In
02.2004 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Griffin High School
Griffin, GA5 2008
Skills
- Employee Performance Reviews
- Training Manuals and Materials
- Proper Storage Procedures
- Multitasking and organization
- Positive attitude
- Customer service
- Reliable and responsible
- Conflict resolution
- Outgoing and energetic
- Relationship building
Timeline
Service Manager
Monte Olivos
08.2023 - Current
Service Trainer
Steak N Shake
07.2016 - 08.2023
Server/Bartender Shift Manager
B&d Burgers
06.2013 - 06.2016
Assistant Manager
Sonic Drive In
02.2004 - 01.2015
High School Diploma -
Griffin High School