Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Landry

Buford

Summary

Experienced and personable Bartender and Hostess with expertise in the hospitality industry. Adept at creating welcoming atmospheres, providing exceptional customer service, and managing high-volume environments. Skilled in mixing and serving a wide variety of beverages, managing reservations, and ensuring smooth front-of-house operations. Recognized for strong interpersonal skills, a keen eye for detail, and the ability to build rapport with diverse clientele. Proven track record of enhancing guest satisfaction and contributing to the overall success of hospitality establishments.

Overview

14
14
years of professional experience

Work History

Supervisor/ Floor Manager/ Key Holder

Claires
03.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Hostess/Server/Cocktail Waitress

MIAMI LOUNGE
01.2021 - 06.2023
  • Served in a multifaceted role, utilizing an enthusiastic, personable, and detail-oriented approach. Created inviting and memorable experiences for guests. Responsible for greeting and seating guests, taking orders, serving food and beverages, and ensuring overall guest satisfaction within a fast-paced environment.
  • Ensured exceptional customer service, contributing to 4.1 Google Review score
  • Prepared and served a wide range of 50 menu items consisting of cocktails, beverages, and specialty drinks, ensuring adherence to established recipes and presentation guidelines
  • Maintained knowledge of the lounge's drink menu, including wine, beer, and non-alcoholic options
  • Engaged with 100 guests per shift, successfully recommending drink pairings that enhanced overall experience and increased average check by 40%
  • Ensured a consistently high-quality service by efficiently handling various duties, contributing to 30% increase in upselling, and supporting F&B profitability goal of 25%
  • Ensured 100% adherence to bar and service area cleanliness standards

Farm Assistant

S&S EQUESTRIAN
01.2012 - 01.2019
  • Demonstrated passion for equine care and farm management, and a commitment to maintaining a clean, safe, and efficient environment for 30 horses and 5 staff. Executed variety of tasks, including animal care, facility maintenance, and general farm duties.
  • Exercised, and groomed five horses on a daily basis
  • Completed barn and stall maintenance for a facility with twenty stalls and five paddocks
  • Assisted in horse riding lessons for five total children ages 8 - 12
  • Supported farm events and activities, ensuring that the facilities are prepared and presentable
  • Assisted with landscaping and groundskeeping across eighty total acres, including mowing, trimming, and weed control

Education

G.E.D. - musical theater

Suwanee Arts
Cumming, Georgia
01.2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Project planning
  • Public speaking
  • Priority management
  • Conflict resolution
  • Inventory oversight
  • Expectation setting

Timeline

Supervisor/ Floor Manager/ Key Holder

Claires
03.2025 - Current

Hostess/Server/Cocktail Waitress

MIAMI LOUNGE
01.2021 - 06.2023

Farm Assistant

S&S EQUESTRIAN
01.2012 - 01.2019

G.E.D. - musical theater

Suwanee Arts

Similar Profiles

CREATE PROFILE
Amber Landry