Amber Mccullough
Snellville
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Bonefish Grill Restaurants
05.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Nursing Home Server
Parc At Duluth
06.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waitress
Applebee's Grill + Bar
01.2022 - 04.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cashier
Dollar Tree
05.2021 - 12.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
CAP 2 Associate
Wal Mart Stores Inc
12.2018 - 04.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Coin Laundry Association
06.2016 - 03.2018
- Assisted on sales floor as needed to maintain service standards.
- Responded to customer requests and directed to merchandise.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Reported security and service incidents to management.
- Restocked and fronted checkout merchandise to increase sales.
- Checked drawer to ensure adequate cash and coin for transactions.
- Kept work areas clean, neat and organized for maximum productivity.
- Created and maintained cash reports at end of each shift.
- Received customer payments.
Waitress
Hibachi Grill Supreme Buffet
06.2016 - 02.2017
- Inventoried and restocked items throughout day.
- Upheld standards of cleanliness, food handling and safety.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Maintained clean dining room, lobby and service areas at all times.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Bussed and reset tables and kept dining room and work areas clean.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Waitress
Juicy Crab
01.2015 - 02.2017
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
- Folded napkins throughout the day to maintain an adequate supply.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Described menu items, special offerings and appropriately identified wine pairings.
- Listened to, understood and clarified guest concerns and issues.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA2014
Skills
- Cash handling
- Cash drawer management
- Customer service
- Guest inquiries
- Friendly demeanor
- Products and services
- Order taking
- Maintaining store appearance
- Customer assistance
- Multi-tasking ability
- POS systems
- Merchandise stocking
- Friendly, positive attitude
- Price memorization
- Effective customer upselling
- Menu memorization
- Check payment processing
- Stocking and Replenishing
- Guest Relations Management
- Cash Handling
- Menu Memorization
- Dining Area Maintenance
Timeline
Bartender
Bonefish Grill Restaurants
05.2023 - Current
Nursing Home Server
Parc At Duluth
06.2022 - 02.2023
Waitress
Applebee's Grill + Bar
01.2022 - 04.2022
Cashier
Dollar Tree
05.2021 - 12.2021
CAP 2 Associate
Wal Mart Stores Inc
12.2018 - 04.2019
Cashier
Coin Laundry Association
06.2016 - 03.2018
Waitress
Hibachi Grill Supreme Buffet
06.2016 - 02.2017
Waitress
Juicy Crab
01.2015 - 02.2017
High School Diploma -
Stockbridge High School
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