Amber Miles
Stockbridge
Summary
Professional and compassionate in patient care and customer service with experience providing excellent customer service in healthcare settings. Skilled in patient check-in/check-out, appointment scheduling, insurance verification, electronic medical records (EMR), and front desk operations. Strong ability to communicate effectively with patients, families, and medical staff while maintaining accuracy, confidentiality, and a welcoming environment. Highly organized, detail-oriented, and committed to ensuring a smooth patient experience from arrival through discharge.
Overview
9
9
years of professional experience
Work History
Phlebotomist PRN
Piedmont Henry Hospital
Stockbridge
04.2025 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Prepared laboratory specimens following strict safety and quality standards.
- Maintained accurate patient records and documentation for each procedure.
- Assisted in training new staff on phlebotomy techniques and protocols.
- Ensured compliance with health regulations and hospital policies during procedures.
- Collaborated with healthcare teams to coordinate patient care effectively.
- Managed inventory of phlebotomy supplies to ensure availability and readiness.
Phlebotomist
Emory University Hospital
Decatur
04.2025 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate records of patient information and sample collections.
- Processed and labeled blood specimens for laboratory analysis efficiently.
- Ensured compliance with hospital policies and state regulations for phlebotomy practices.
- Communicated effectively with patients to ease anxiety during blood draws.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Collaborated with healthcare teams to coordinate patient care and specimen needs.
Patient Care Technician
DaVita
Dublin
02.2024 - 04.2025
- Monitored vital signs and reported changes to nursing staff.
- Supported dialysis procedures by preparing equipment and supplies.
- Educated patients on home care practices and treatment plans.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during treatment sessions.
Support Supervisor
United States Air Force, USAF
Las Vegas
06.2017 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coordinated with other departments to ensure efficient workflow processes.
Education
High School Diploma -
Baldwin High School
Milledgeville, GA05-2016
Skills
- Venipuncture techniques
- Specimen processing
- Patient documentation
- Safety compliance
- Patient monitoring
- Dialysis support
- Healthcare collaboration
- Customer engagement
- Emotional support
- Problem solving
- Attention to detail
- Vital signs monitoring
Timeline
Phlebotomist PRN
Piedmont Henry Hospital
04.2025 - Current
Phlebotomist
Emory University Hospital
04.2025 - Current
Patient Care Technician
DaVita
02.2024 - 04.2025
Support Supervisor
United States Air Force, USAF
06.2017 - 02.2024
High School Diploma -
Baldwin High School