Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Mitchem

Bishop

Summary

Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

1
1
year of professional experience

Work History

Commercial Follow-Up Specialist

Morgan Medical Center
Madison
09.2025 - Current
  • Resolved insurance claim denials and rejections efficiently.
  • Addressed copay concerns to ensure accurate charges.
  • Engaged with insurance representatives to enhance billing efficiency.
  • Ensure correctness of insurance and patient data.
  • Expedited payment processing through diligent follow-up with commercial insurances.

Dental Office Manager

Dental Home Georgia
Commerce
07.2024 - Current
  • Deliver quality customer service to staff and customers
  • Perform general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment
  • Maintain accurate and complete billing system and process with Insurance submission of Insurance claims
  • Skilled in using various software applications and programs such as Open Dental and Dentrix.
  • Communicated effectively with dentists regarding patient diagnosis and treatment options
  • Coordinated with the doctors to provide patient treatment plans and answer any follow up questions
  • Recorded and reviewed patient medical histories
  • Verified insurance eligibility for patients through online portals and phone inquiries.
  • Communicated treatment options clearly to patients and families.

Education

ASSOCIATES DEGREE - REGISTERED MEDICAL ASSISTANT

LOGAN
LOGAN, WV

SOUTHERN WV TECHNICAL COLLEGE

MED-CARE TRAINING CENTER

Skills

  • Credit And Collections
  • Treatment Planning
  • Accounts Payable And Receivable
  • Billing And Invoicing
  • Office Management Software
  • Customer Service Management
  • Administration And Operations
  • Scheduling And Patient Intake
  • Treatment Plan Coordinator
  • Attention To Detail
  • Reliability

References

Available upon request.

Timeline

Commercial Follow-Up Specialist

Morgan Medical Center
09.2025 - Current

Dental Office Manager

Dental Home Georgia
07.2024 - Current

ASSOCIATES DEGREE - REGISTERED MEDICAL ASSISTANT

LOGAN

SOUTHERN WV TECHNICAL COLLEGE

MED-CARE TRAINING CENTER
Amber Mitchem