Amber Parton
Tunnel Hill
Summary
Results-driven billing specialist with a strong focus on insurance claims processing and billing compliance. Demonstrated ability to resolve discrepancies and enhance customer satisfaction. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Senior Billing Specialist
Hamilton Physician Billing
Dalton
02.2025 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Reviewed and submitted insurance claims to ensure compliance with regulations.
- Coordinated communication between patients and healthcare providers regarding billing issues.
- Monitored payment schedules and followed up on outstanding accounts promptly.
- Resolved billing disputes and credit and debit requests from customers.
Medical Office Register
Hamilton Behavioral Health
Dalton
03.2024 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Billing Specialist
Highland Rivers Health
Dalton
11.2012 - 02.2024
- Processed medical billing claims for various healthcare services efficiently.
- Maintained detailed records of all billing transactions and communications.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Assisted in developing strategies for improving collections processes.
Scheduling Coordinator
Highland Rivers Health
Dalton
01.2009 - 11.2012
- Communicated effectively with patients to confirm and reschedule appointments.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Monitored daily schedules to minimize cancellations and maximize provider availability.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Set and confirmed customer appointments.
- Coordinated with department managers to adjust employee schedules as needed.
Education
High School Diploma -
Northwest Highschool
Tunnel Hill, GA05-2001
Skills
- Billing compliance
- Insurance claims processing
- Account reconciliation
- Payment scheduling
- Medical billing software
- Customer relationship management
- Problem solving
- Insurance claim processing
- Decision-making
- Insurance verification
- Billing cycle management
- Medical billing and collections
References
- Carla Hix- 706 218 7065
- Ashley Suits- 706 264 4662
- Danielle Flood- 706 996 0146
Timeline
Senior Billing Specialist
Hamilton Physician Billing
02.2025 - Current
Medical Office Register
Hamilton Behavioral Health
03.2024 - 02.2025
Billing Specialist
Highland Rivers Health
11.2012 - 02.2024
Scheduling Coordinator
Highland Rivers Health
01.2009 - 11.2012
High School Diploma -
Northwest Highschool