AMBER PYE
Columbus
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
9
9
years of professional experience
Work History
Management level consultant
ENTERPRISE RENT A CAR
04.2021 - Current
- Management level consultant with outstanding knowledge of sales and customer service. Managing staff, recruiting, onboarding, training and promoting employees. Acted as a strategic thinker, problem solver, and decision maker, while providing great organizational skills, time management, coaching, and mentoring skills. Establish relationships with business accounts and focus on the core areas of business which includes, employee development, service, and growth.
DATA ENTRY II DVA
DEPARTMENT OF VETERAN AFFAIRS/ EXELA
09.2017 - 01.2021
- Handle visitors and customer inquiries in-person and through telephone communication. Assisted with customers' concerns and issues in accordance to DVA policies and procedures. Proficient navigation through LOCSS to enter information. Support with any training for new hires and/or temporary employees. Assist with scanning various documents and demonstrated superior customer service. Reinforce the company image through cleanliness and file organization.
SENIOR CALL CENTER REPRESENTATIVE/DISPATCHER
XPO LOGISTICS
06.2017 - 09.2017
- Answered all inbound calls and managed 200+ calls daily, maintaining ranks in top 5%. Greeted and addressed large volume of customers in a friendly and respectful way, and ensured accurate data entry and quality check documents for accuracy. Maintained quality control/satisfaction records, constantly seeking new ways to improve service. Developed effective relationships with all call center representatives through clear communication. Effective communication with drivers to provide traffic orders, obstacles and requirements.
Education
BACHELORS - BUSINESS MANAGEMENT
SAVANNAH STATE UNIVERSITY
Skills
- Proficient in Microsoft Office
- Quality control analysis
- Documentation management
- Administrative support
- Customer service management
- Strong verbal skills
- Thorough in analysis
- Data quality assurance
- Customer engagement
- Systematic data organization
- Proficient in managing disputes
- Data organization
- Strategic development
- Supportive team participant
- Career advancement
Timeline
Management level consultant
ENTERPRISE RENT A CAR
04.2021 - Current
DATA ENTRY II DVA
DEPARTMENT OF VETERAN AFFAIRS/ EXELA
09.2017 - 01.2021
SENIOR CALL CENTER REPRESENTATIVE/DISPATCHER
XPO LOGISTICS
06.2017 - 09.2017
BACHELORS - BUSINESS MANAGEMENT
SAVANNAH STATE UNIVERSITY
AWARDS
BEST CUSTOMER SERVICE, TOP 10 ON SALES MATRIX 8x, MAINTAIN 90+% DAYS EARNED, INCREASED GROWTH 5%, MAINTAINED $100+ NET OTHER
Disclaimer
CURRENT SECURITY CLEARANCE