Amber Roberts
Homer,GA
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and leading staff to meeting and exceeding goals.
Overview
17
17
years of professional experience
Work History
Branch Manager
Security Finance
08.2019 - Current
- Supported team in achieving operational goals through effective communication and collaboration.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Complied with regulatory state and company guidelines and requirements.
- Analytically evaluating and resolving operational issues for my branch and other branches.
- Main point of contact in territory for all tax preparations troubleshooting.
- Led credit assessment processes to evaluate loan applications for branch customers.
- Prepared and filed income taxes.
Branch Manger
Security Finance
09.2008 - 08.2016
- Led team in achieving branch goals through strategic planning and operational oversight.
- Implemented process improvements, enhancing customer service efficiency and satisfaction.
- Developed training programs for staff, fostering a culture of continuous improvement and professional growth.
- Analyzed financial reports to identify trends, driving informed decision-making for branch operations.
- Managed daily operations, ensuring compliance with company policies and industry regulations.
- Maintained friendly and professional customer interactions.
Skills
- Excellent work ethic
- Coaching and mentoring
- Strong team-builder
- Verbal/written communication
- Operations management
- Training and development
- Staff training
- Goals and performance
- Work prioritization
- Performance reviews
- Operational reports
Accomplishments
Tax office of the year- 2020-2024
Office of the year 2024
Highest loan volume of the year 2024
Lowest bad debt- 4th quarter 2020
Highest loan volume- 2nd quarter 2025
Lowest slow file- 1st & 2nd q 2024, 1st & 2nd q 2025
Office of the quarter- 4th q 2020, 4th q 2023, 3rd q 2024, 2nd q 2025
Highest percent of profit- 4th q 2020, 3rd q 2024
Timeline
Branch Manager
Security Finance
08.2019 - Current
Branch Manger
Security Finance
09.2008 - 08.2016