Hi, I’m
Amber sutson
Atlanta
Summary
Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. I want more experience working in corporate and retail environments. Certified in IT Fundamentals Pro.
Overview
3
years of professional experience
1
Certification
Work History
GA Access with get insured by VIMOStone Mountain
CRM Specialist(remote)
09.2024 - 02.2025
Job overview
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Developed and maintained strong professional relationships with customers through exceptional service.
- Addressed and escalated complex customer issues to management, when necessary.
- Navigated computer system to look up customer information and update policies.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Examined claims, records and procedures to grant approval of coverage.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
Temporary Staffing AgenciesAtlanta
Property Management Assistant (remote)
02.2022 - 07.2024
Job overview
- Prepared monthly reports on vacancy rates, rental income, and other data related to leasing activity.
- Received rent payments and tracked transactions in accounting software.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Processed tenant applications including background checks, credit checks, and other related document
Education
Strayer UniversityWashington, DC
BBA from Cyber Security
08-2027
Metro Brokers AcademyTucker, GA
from Real Estate
10-2023
Malik CollegeChamblee
Certificates From AMCA from Medical Assistant And Certified Nursing Assistant
06-2016
Rockdale High ShcoolConyers
High School Diploma
08-2013
Skills
- CompTIA security A-B (IT Fundamental Pro)
- Hardware
- Software
- Operating Systems
- Networking
- Databases
- Programming
- Security
Affiliations
- Music
- Art
- Technology
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Presidents list for two semesters with college
Certification
- License, IT Fundamentals Pro with CompTIA- 12Months
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CRM Specialist(remote)
GA Access with get insured by VIMO
09.2024 - 02.2025
Property Management Assistant (remote)
Temporary Staffing Agencies
02.2022 - 07.2024
Strayer University
BBA from Cyber Security
Metro Brokers Academy
from Real Estate
Malik College
Certificates From AMCA from Medical Assistant And Certified Nursing Assistant
Rockdale High Shcool
High School Diploma
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