Summary
Overview
Work History
Education
Skills
Timeline
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Amber Thomas

Tifton,GA

Summary

Dynamic Order Processor at Delta Galil USA with proven expertise in order management and teamwork. Enhanced warehouse efficiency through meticulous inventory checks and effective communication. Skilled in using handheld scanners and fostering a collaborative environment, I consistently met tight shipping deadlines while maintaining high-quality standards.

Overview

11
11
years of professional experience

Work History

Order Processor

Delta Galil USA
06.2024 - Current
  • Operated hand-held scanners to accurately pick and track inventory items.
  • Collaborated with team members to optimize order fulfillment processes.
  • Followed safety protocols to ensure a secure working environment at all times.
  • Packaged orders for shipment, ensuring compliance with quality standards.
  • Assisted in training new employees on warehouse procedures and equipment use.
  • Used scanners to quickly locate and track items in warehouse.
  • Resolved discrepancies in orders through effective communication with supervisors and colleagues.
  • Conducted regular inventory checks to maintain stock accuracy and availability.
  • Utilized pallet jacks to efficiently move heavy merchandise.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.
  • Maintained clean and safe work environment.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Frontline Manager

Hog-N-Bones
11.2019 - 06.2025
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained new team members on operational procedures and safety protocols.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee productivity.
  • Implemented process improvements that streamlined inventory management and reduced waste.
  • Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction.
  • Collaborated with upper management on strategic planning initiatives to boost operational efficiency.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented safety protocols and conducted regular inspections to maintain a safe working environment for all employees.
  • Mentored new hires, providing guidance and resources to help them acclimate quickly to their roles.
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Cashier

Walmart
03.2015 - 11.2016
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and issues promptly.
  • Managed cash drawer, ensuring accurate reconciliation at shift end.
  • Trained new employees on operational procedures and customer engagement techniques.
  • Maintained cleanliness and organization of checkout area, promoting a positive shopping experience.
  • Assisted in promotional activities, effectively communicating offers to customers for increased sales opportunities.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Berrien County High School
Nashville, GA
05.2011

Skills

  • Teamwork orientation
  • Order picking
  • Invoicing and billing
  • Verifying merchandise
  • Safety practices
  • Handheld scanners
  • Preparing boxes
  • Materials inspection
  • Following pick sheets
  • Order processing
  • Attention to detail
  • Dependable and responsible
  • Work prioritization
  • Package labeling
  • Relationship building
  • Flexible schedule
  • Teamwork
  • Quick learner
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service focus
  • Employee engagement
  • Problem-solving skills
  • Listening skills
  • Cash counting
  • Hospitality services
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Team building
  • Cash register operation
  • Cash handling accuracy
  • Employee motivation
  • Accurate money handling
  • Staff management
  • Team supervision
  • Opening and closing procedures
  • Complaint resolution
  • Staff supervision
  • Workflow management
  • Conflict management
  • Operations
  • Performance improvement
  • Display setup
  • Order management
  • Systems and software expertise
  • Refunds processing
  • Checkout monitoring
  • Shift checklists
  • Positive attitude
  • Problem-solving
  • Multitasking Abilities

Timeline

Order Processor

Delta Galil USA
06.2024 - Current

Frontline Manager

Hog-N-Bones
11.2019 - 06.2025

Cashier

Walmart
03.2015 - 11.2016

High School Diploma -

Berrien County High School

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Amber Thomas