Amber Young
Atlanta
Summary
A highly organized Senior Customer Service Representative with a wealth of professional experience in the medical and administrative career fields. A top-performing coordinator credited with combining competitive assignments and improving processes to increase proficiency in business development and execution. Strong expertise in gauging new concepts to enhance profit and cover varying needs.
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Self Employed Services
12.2022 - 03.2025
- Managed marketing, publicity, and social media for customer engagement.
- Responded to inquiries, coordinated, and facilitated bookings of private events.
- Developed sponsorship and vendor relations leading to a continuous partnership.
- Prevented issues to patrons and analyzed questions pertaining to menu items.
- Performed food and cocktail preparations while assisting colleagues in providing excellent customer service.
Inventory Control Specialist
Kroger Fulfillment Center
12.2021 - 12.2022
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed daily cycle counts to maintain accuracy of records.
Medical Records Specialist/Front Desk Receptionist
Virginia Cardiovascular Consultants
12.2019 - 09.2021
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Aesthetics
International School of Skin And Massage Therapy
Roswell, GA09-2025
Bachelor's of Allied Science - Health Science
Virginia Commonwealth University
Richmond, VA12.2023
Skills
- Strategic Planning
- Critical Thinking
- Effective Communication
- Organizational
- Time Management
- Electronic Medical Records (EMR)
- MediTech and Epic
- CPR/AED
- HIPAA Compliance
- ICD-10 Coding
Timeline
Customer Service Coordinator
Self Employed Services
12.2022 - 03.2025
Inventory Control Specialist
Kroger Fulfillment Center
12.2021 - 12.2022
Medical Records Specialist/Front Desk Receptionist
Virginia Cardiovascular Consultants
12.2019 - 09.2021
Aesthetics
International School of Skin And Massage Therapy
Bachelor's of Allied Science - Health Science
Virginia Commonwealth University
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