Dynamic professional excelling in high-volume dining and guest engagement. Recognized for leadership in training new staff and enhancing customer experiences through effective communication and upselling techniques. Skilled in problem-solving and detail orientation, ensuring excellence and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Thomas Meagher Bar
Missoula
06.2023 - 07.2025
Consistently ranked as the top-grossing server at the highest-volume sports bar in Missoula, MT.
Demonstrated versatility by simultaneously fulfilling roles as host, busser, food runner, and server during peak hours.
Completed bartender training.
Led training and onboarding of all new front-of-house staff from November 2023 to July 2025.
Maintained detailed knowledge of menu items and promotions to upsell effectively and enhance the guest experience.
Demonstrated strong communication, multitasking, and problem-solving skills in a dynamic team environment.
Recognized for reliability, leadership, and initiative in day-to-day operations.
Finanical Aid Support Specialist
University of Montana
Missoula
08.2021 - 08.2023
Responded to inquiries from students and parents via email and in person, providing clear and accurate information on financial aid processes, including scholarships, loans, grants, and general aid eligibility.
Staffed the front desk of the Financial Aid Office, serving as the first point of contact and assisting with a wide range of financial aid questions and concerns.
Maintained and organized all student financial aid records, ensuring accurate processing, filing, and secure storage of both physical and electronic documents in compliance with institutional policies and privacy regulations.
Demonstrated excellent customer service and communication skills in a high-volume, detail-oriented environment.
Lead Swim Instructor
Kid's Club Fun and Fitness
Vancouver
01.2020 - 08.2021
Instructed children ranging from 5 months to 14 years old in swim classes, focusing on water safety, technique, and confidence-building.
Facilitated water safety workshops for both children and parents, emphasizing survival skills and safe practices around water.
Provided individualized instruction for children with autism and down syndrome, adapting teaching methods to meet diverse needs.
Successfully taught non-English-speaking children to swim by using visual cues, demonstrations, and nonverbal communication techniques.
Trained and mentored new instructors, ensuring adherence to program standards, and safety protocols.
Built strong rapport with children and their families by providing personalized progress updates, and encouraging ongoing skill development.
Education
Bachelor of Arts - Criminology
The University of Montana
Missoula, MT
05-2025
High School Diploma -
La Center High School
La Center, WA
06-2021
Skills
Detail orientation
Effective communication
High volume dining
Memory retention
Customer service
Problem solving
POS operation
Time management
Food safety practices
Upselling techniques
Beverage preparation
Dietary restrictions knowledge
Affiliations
Gardening
Cooking
Hosting
Traveling
Accomplishments
Top Sales Performer
Dean's List (2024, 2025)
Recipient of Louis V. Dubay Scholarship for Academic Excellence (2021-2025)
Recipient of 3LG Grizzly Riders INTL Scholarship for Academic Excellence (2021-2025)
Certification
'Rserving' Responsible Serving of Food and Alcohol (2023-2026)