Ambur Fuller
Atlanta
Summary
Operations and customer experience leader with over 10 years of experience managing high-volume hospitality operations, developing high-performing teams, and driving service excellence. Skilled in operational strategy, workforce management, and performance analysis to improve productivity and customer satisfaction. Known for strengthening processes, optimizing team performance, and delivering consistent operational results. Seeking to transition into corporate operations, business operations, or administrative management roles, where leadership and process improvement expertise can drive organizational success.
Overview
2027
2027
years of professional experience
Work History
Assistant General Manager
Hyatt House Atlanta / Cobb Galleria
Atlanta
01.2019 - Current
- Support daily operations for a high-volume hotel, coordinating front office, housekeeping, and service teams to ensure operational efficiency.
- Review financial reports, revenue data, and performance metrics to evaluate productivity and identify operational improvement opportunities.
- Analyze operational data and guest feedback to implement service improvements and streamline workflows.
- Coordinate staff scheduling and workload distribution to maximize productivity and maintain service standards.
- Collaborate with department leaders to implement operational initiatives and promotional strategies.
- Recognize and reward employee performance, strengthening engagement and team morale.
Front Desk Supervisor
Hyatt Place Atlanta / Cobb Galleria
Smyrna
01.2017 - 01.2019
- Supervised front desk operations and ensured exceptional guest experiences in a fast-paced hospitality environment.
- Trained and mentored new staff members on operational procedures, service standards, and customer engagement.
- Implemented inventory tracking processes to maintain adequate supply levels and support operational continuity.
- Collaborated with management to identify service improvement opportunities and enhance operational processes.
- Resolved guest concerns quickly and effectively, contributing to improved guest satisfaction and retention.
Front Desk Supervisor
Hyatt House Atlanta / Cobb Galleria
Atlanta
01.2013 - 01.2017
- Led front desk operations and ensured compliance with company service and operational standards.
- Conducted onboarding and training for new employees to improve performance and operational knowledge.
- Managed scheduling and staffing to ensure proper coverage during peak occupancy periods.
- Maintained inventory controls and monitored supply usage to support cost management efforts.
Area Sales Coordinator
Fairfield Inn & Suites East Atlanta Lithonia
Lithonia
2011 - 2013
- Coordinated sales activities and communication between departments to support revenue goals.
- Generated sales reports and tracked performance metrics for leadership review.
- Organized corporate meetings and group events, ensuring seamless coordination with operations teams.
- Maintained client records including contracts, billing documentation, and event details.
Education
Master of Science - Human Resource Management
Strayer University
Douglasville, GABachelor of Science - Hospitality Administration
Georgia State University
Atlanta, GASkills
- Operations Management
- Business Operations Support
- Team Leadership & Staff Development
- Process Improvement
- Customer Experience Strategy
- Performance Metrics & Reporting
- Budget & Cost Control
- Inventory & Resource Management
- Workforce Scheduling & Coordination
- Conflict Resolution & Problem Solving
Timeline
Assistant General Manager
Hyatt House Atlanta / Cobb Galleria
01.2019 - Current
Front Desk Supervisor
Hyatt Place Atlanta / Cobb Galleria
01.2017 - 01.2019
Front Desk Supervisor
Hyatt House Atlanta / Cobb Galleria
01.2013 - 01.2017
Area Sales Coordinator
Fairfield Inn & Suites East Atlanta Lithonia
2011 - 2013
Master of Science - Human Resource Management
Strayer University
Bachelor of Science - Hospitality Administration
Georgia State University