Amelia Carter
Grayson
Summary
Programmatic experience successfully developing, implementing, and sustaining public health programs. Technical experience using data, policy, and project management to support scientific and operational needs. Identify and evaluate information, data requirements, and resources to establish priorities and maintain capacity in responding to internal and external demands. Ability to analyze the cost, benefits, risks, and chances for success of potential solutions for program needs. Experience leading a team while delegating tasks to run a branch efficiently. Strong analytical and critical thinking skills with the ability to lead and work as a collaborator under pressure.
Program management professional with proven ability to handle multiple projects concurrently while delivering impactful results. Known for strong focus on team collaboration and achieving goals, adapting seamlessly to changing priorities. Skilled in project planning, stakeholder management, and problem-solving, consistently reliable and proactive in driving success.
Overview
15
15
years of professional experience
Work History
Deputy Program Management Officer
Centers for Disease Control and Prevention
04.2024 - Current
- Increased stakeholder satisfaction by regularly updating them on program status, risks, opportunities, and achievements.
- Enhanced team performance by providing coaching, training, and mentoring to staff members in various roles.
- Evaluated team member performance regularly to identify skill gaps or areas needing improvement for future success in their roles.
- Developed comprehensive project plans for successful program execution, meeting all deadlines and budget requirements.
- Collaborated closely with other departments to ensure seamless integration of programs into existing organizational structures.
- Optimized resource allocation by consistently monitoring progress and adjusting staffing levels as needed to maintain efficiency.
- Applied change management principles to guide teams through adjustments in strategy or direction when necessary to meet evolving business needs.
- Improved program efficiency by streamlining processes and implementing time-saving strategies.
- Implemented risk management strategies that effectively mitigated potential issues before they impacted the project timeline or budget.
- Championed organizational change by promoting new methodologies and approaches to program management, driving innovation and continuous improvement.
- Ensured regulatory compliance in all aspects of programs by staying updated on industry best practices and guidelines.
- Achieved timely delivery of project milestones through diligent planning, tracking, and coordination among team members.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
Public Health Analyst (Extramural)
Centers for Disease Control and Prevention
06.2022 - 04.2024
- Serve as the Deputy Branch Manager for Enteric Disease Epidemiology Branch (EDEB), the CDC's lead epidemiology and surveillance group for tracking pathogens and identifying sources for bacterial enteric (intestinal) infections transmitted by food and other routes
- Work closely with branch chief, deputy branch chief and branch manager, to plan develop, implement, and monitor various public health programs and cross-cutting initiatives which are supported at a national level involving the surveillance of foodborne pathogens
- Develop critical process infrastructure to increase program efficiency and reporting within the Branch
- Create and implement a more efficient organizational structure to coordinate program activities throughout the Branch and division
- Cultivate partnerships and collaborations with team members and colleagues, including public and private-sector representatives and their staff and government officials, independently
- Provide formal and informal reports that address vital issues and produce recommendations primarily used as the basis for management decisions
- Provide responsive and administrative support to the Enteric Diseases Epidemiology Branch (EDEB) consisting of ~60 personnel (FTEs and non-FTEs)
- Manage and process personnel actions including hiring (Title 5, Title 38, Title 42s, ORISE fellows, REAL students, etc.), paper reviews, and interviewing candidates
- Acquisition manager and certified contracting officer representative (COR I) managing contracts valued up to $250k including assigned contracts, task orders, purchase orders, and service agreements; CORII certification in progress
- Advise senior managers of regulations and procedures to ensure compliance with policies and regulations related to procurement contained in the Federal Acquisition Regulations (FAR) guidelines
- Provide recommendations to branch and division leaders on administrative, organizational, budget methodologies and procedures, developing alternative approaches when improvements are needed
- Develop and implement procurement requests, inter-agency agreements (IAAs) both receivable and payable agreements
- Assist project officers with development of research proposals and statement of work to help articulate the specific needs to fund work that aligns with the mission of the branch
- Review and obtain appropriate documentation and clearances for contracts and IAAs
- Handle de-obligation of funds to closeout work; Submit no-cost extensions for awarded contracts when necessary for continuation of important program activities and outbreak responses
- Utilize budgetary and financial management principles and techniques to manage current operations
- Assist with tracking and monitoring of over 6 funding Common Accounting Numbers (CANs) per fiscal year
- Championed a culture of continuous improvement within the organization by encouraging staff training opportunities and professional development activities related to public health analysis.
- Optimized resource allocation by prioritizing high-impact interventions based on rigorous cost-effectiveness analyses.
Public Health Analyst (Extramural), 685-12
Centers for Disease Control and Prevention
12.2020 - 05.2023
- Monitored program spending and acquisition through detailed tracking across various systems, including SharePoint site, Credit Card Purchasing System (CCPS), and Integrated Resources Information System (IRIS), and the resulting data was used to ensure financial integrity and to advise end-of-year program decision-making
- Managed complex public health contracts and supported the branch's annual financial processes of providing funding to cooperative agreements such as EIP and ELC
- Review and manage quarterly branch un-liquidated obligations (ULOs) in the UTAMS system
- Advise managers of regulations and procedures to ensure compliance with policies and regulations related to procurement contained in the Federal Acquisition Regulations (FAR) guidelines
- Serve as a key advisor on all matters related to administrative program planning and resources management
- Effectively manage administrative systems and analyze processes to ensure branch efficiencies and management of personnel, space, training, travel, filing, purchasing, and information technology related tasks
- Establish program standards, policies, and goals for branch administrative systems and processes; provide recommendations to branch and division leaders on these areas and act as Branch Management Officer as required
- Provided support to Branch Manager in conducting short- and long-term resource planning and policy development
Public Health Analyst, 40 hrs/week (Detail) 685-12
Centers for Disease Control and Prevention
08.2021 - 11.2021
- Manage the formulation and execution of the Antibiotic Resistance Coordination & Strategy Unit (ARX) operating budget
- Provide input and data analyses used in budget formulation and execution
- Collaborate with OFR and budget analysts to monitor spend plan and reconcile branch budget
- Oversee ARX human resource actions
- Serve as primary liaison with the division Human Resources POC for all ARX personnel recruitment and actions
- Develop, initiate, and implement administrative policies and procedures
- Provide advice and guidance on the interpretation and application of administrative directives and instructions
- Evaluate ARX administrative operations to identify problems, inefficiencies, opportunities and recommend solutions
- Execute and administer procurement acquisition in ICE and Interagency Agreements
- Provide acquisition guidance and leadership to branch staff
- Coordinate and ensure timely response to official data and policy/communications requests
- Collaborate with the Branch, Division, and Center leadership on any ARX programmatic project activities
Management Analyst, 343-11, 40 hrs/week
Centers for Disease Control and Prevention
08.2016 - 12.2020
- Communicate with Branch, Division, Center and CDC staff for problem-solving and knowledge sharing for management related topics/issues affecting program; collect and interpret information from a variety of sources and prepare recommendations to branch leadership
- Support the branch's annual budget execution processes; support tracking and monitoring of financial transactions and Common Accounting Numbers (CANs) per fiscal year
- Serve as primary branch human resource actions officer - manage human resource activities including, recruitment and hiring actions, stipend increases and promotions, appointment extensions, visa
- Serve as primary manager for ORISE Guest Researcher hiring and appointment renewal processes; review project descriptions to ensure they adhere to CDC Guest Researcher guidelines
- Served as primary liaison to these organizations for funding-related issues, CDC access other CDC related issues as they arise
- Serve as the primary branch property custodian; manage annual property inventory always ensuring 100% property accountability via CDC property systems and hand receipts
- Also serve as the branch IT focal point for issues with hardware, software, networks, etc
- Ensure communication networks and emergency response protocols are in place in the event of government shutdown or adverse weather event
- Serve as a primary point of contact for government travel processes; coordinate and prepare travel memos; assist travelers and leaders with issues with travel processes; advise travelers and leaders on federal travel policy and regulations
- Provide support to team leaders and members in project planning, to include acquisition, travel coordination, and preparing project documentation
- Supported the branch by serving as a liaison with internal and external representatives, to include ORISE and AREF; CDC organizations such as HRO, OFR, Logistics Management Branch, etc
- Also served on a variety of committees such as the division safety committee, healthy organizations work group, etc
- Serve as program safety committee representative; Serve as division building evacuation monitor in the event of an emergency
- Manage FOIA dissemination and FOIA response on behalf of program and coordinate with the division and FOIA office
Management and Program Analyst
IHRC, Inc.
12.2014 - 08.2016
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program
- Provide responsive support as a program management analyst to two separate CDC branches in NCEZID consisting of approximately 80 personnel
- Effectively manage administrative systems and analyze processes to ensure branch efficiencies and management of personnel, space, training, travel, filing, purchasing, and information technology related tasks
- Identified more efficient leave request/approval process; recommended and implemented a better process, which eliminated a paper-based system and implemented an all-electronic system
- Provide recommendations to branch and division leaders on administrative, organize national, budget methodologies and procedures, developing alternative approaches when improvements are needed
- Serve as primary POC for vendors supporting our programs to include wireless phones, office copiers, and pager support for national botulism consultation
- Manage AREF and ORISE Guest Researcher hiring and appointment renewal processes; Review project descriptions to ensure they adhere to CDC Guest Researcher guidelines
- Served as primary liaison to these organizations for funding-related issues, CDC access other CDC related issues as they arise
- Consistently communicate with Branch, Division, Center and CDC staff for problem solving and knowledge sharing for management-related topics/issues affecting program
- Routinely sought out by Division administrative staff for guidance and training in these areas
- Manage annual property inventory always ensuring 100% property accountability via CDC property systems and hand receipts
- Ensure communication networks and emergency response protocols are in place in the event of government shutdown or adverse weather event
- Supported FOIA management processes in receiving, disseminating, and returning FOIA expeditiously
- Communicate with colleagues and management to assist in project planning and interactions with leadership and perform tasks such as acquisition, travel coordination and preparing project documentation
- Served as program safety committee representative for two programs; Serve as one of the division building evacuation monitors in the event of an emergency
Administrative Assistant
Corporate Temps
08.2010 - 09.2014
- Maintained a log of publications, manuscripts, leave requests, and clearance documents
- Process personnel actions for FTEs, Students, and Guest researchers
- Administer time and attendance in TASNET
- Provide guidance to staff and process travel for domestic and international travel
- Process CDC invited guests and visitors travel arrangements and expenses reports; input information into the Visitor Management System (VMS), Administrative Services Kiosk (ASK)
- Prepare and process documents for passports, travel VISA, GovTrip Profile and ACH forms
- Prepare and process conference memos, justification and registration materials for FTEs and Contractors
- Process Outside Activity Reports for Commission Corps and Individual Learning Accounts (ILA)
- Receive phone inquiries and requests for information from the public and state health departments
- Property Custodian Alternative for office equipment; input and process purchase orders and credit card request for office supplies and equipment
- Process routine maintenance of office equipment with ITSO and assist with issuance of property
- Maintain publications using Endnote software
- Maintain on-call phone duty and travel calendars, branch organizational charts, staffing and emergency contact list; schedule and organize weekly meetings and prepare meeting materials
- Provide confidential support of daily operations and resolve routine administrative problems
- Answering and distributing incoming calls from the public regarding foodborne illness and/or recent outbreaks
- Maintain share drive access requests and distribution management
Education
Bachelor of Science - Business Administration
DeVry University
Atlanta, GA09.2020
Skills
- Organizational skills
- Analysis skills
- Customer service
- Innovation and creativity
- Flexible and adaptable
- Team leadership and direction
- Critical thinking
- Verbal and written communication
- Decision-making
- Work Planning and Prioritization
- Stakeholder communications
Awards
- NCEZID Director's Recognition Award Winner, 2014
- Excellence in Workforce Wellness Award Nominee, 2022
Software And Technical Skills
- Microsoft Products: (O365, Word, Excel, Outlook, OneNote, PowerPoint, Power BI, Project)
- Editing and manipulating PDFs and other documents (Adobe Acrobat Pro & Manager)
- Mac OS, Windows OS, Apple iOS, and Android ecosystems
- Extensive experience with Creative Designs and Data Visuals (Power BI, Survey Monkey, Web Design, and agile graphics, charts, pivots, tables, etc.)
- Advanced knowledge and experience using CDC Information Technologies & Software (Budget Insight, Integrated Resources Information System (IRIS), A&A Module, Property Management Information System (PMIS), CONCUR Travel, Integrated Contracts Expert (ICE), Interagency Agreement Navigator (IAN), Invoice Processing Platform (IPP), Credit Card Purchasing System (CCPS), SharePoint Development, HHS Learning Portal, Mobile + Desktop Apps)
Timeline
Deputy Program Management Officer
Centers for Disease Control and Prevention
04.2024 - Current
Public Health Analyst (Extramural)
Centers for Disease Control and Prevention
06.2022 - 04.2024
Public Health Analyst, 40 hrs/week (Detail) 685-12
Centers for Disease Control and Prevention
08.2021 - 11.2021
Public Health Analyst (Extramural), 685-12
Centers for Disease Control and Prevention
12.2020 - 05.2023
Management Analyst, 343-11, 40 hrs/week
Centers for Disease Control and Prevention
08.2016 - 12.2020
Management and Program Analyst
IHRC, Inc.
12.2014 - 08.2016
Administrative Assistant
Corporate Temps
08.2010 - 09.2014
Bachelor of Science - Business Administration
DeVry University
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