Amelia Griffiths
Woodstock
Summary
Dynamic professional with extensive experience in customer service and team leadership at ICE Holes LLC. Reliable track record with enhancing customer satisfaction through effective conflict resolution and personalized service. Skilled in money handling and decision-making, fostering positive relationships with clients and colleagues alike. Committed to creating organized, welcoming and efficient environments, while maintaining high-quality service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
ICE Holes LLC
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server/Snack Bar Attendant/Bartender
Country Club Of The South
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Professional Nanny
Schyler Tabor
04.2023 - 07.2024
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
- Built positive and nurturing environments to support child social and emotional growth.
- Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
High School Diploma -
Sequoyah High School
Canton, GA05-2024
BBA - Accounting
Shorter University
Rome, GA05-2026
Master of Accountancy - Accounting
University of Georgia
Athens, GA05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Conflict resolution
Languages
English
Spanish
Timeline
Server/Snack Bar Attendant/Bartender
Country Club Of The South
05.2024 - 08.2024
Professional Nanny
Schyler Tabor
04.2023 - 07.2024
Assistant Manager
ICE Holes LLC
10.2021 - Current
High School Diploma -
Sequoyah High School
BBA - Accounting
Shorter University
Master of Accountancy - Accounting
University of Georgia
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