Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amelia Modiri Gideon

Gaborone

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

2026
2026
years of professional experience

Work History

Operations Manager

Sky Bridge Logistics
Gaborone
02.2021 - Current
  • Oversaw daily operations and ensured compliance with safety standards.
  • Implemented process improvements to enhance workflow efficiency.
  • Collaborated with cross-functional teams to resolve operational issues.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Operations Manager

Petrohyper Botswana
Gaborone
01.2019 - 12.2021
  • Developed training programs for new team members on operational procedures.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Created detailed reports on the performance of individual departments within operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Presented performance and productivity reports to supervisors.
  • Measured and reviewed performance via KPIs and metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Delegated work to staff, setting priorities and goals.

HR Manager

Petrohyper Botswana
Gaborone
01.2018 - 01.2019
  • Developed and implemented HR policies aligned with company objectives.
  • Managed recruitment processes to attract top talent for the organization.
  • Facilitated employee training programs to enhance skill development and compliance.
  • Led performance management initiatives to support employee growth and feedback.
  • Coordinated employee relations efforts to resolve workplace conflicts effectively.
  • Advised management on HR best practices and legal compliance matters.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Drafted job descriptions based on current roles within the organization.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Responded promptly to employee inquiries about policies or procedures.
  • Developed processes for onboarding new hires into the organization's culture.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.

Relationship Manager

DHL Botswana
Gaborone
01.2014 - 12.2017
  • Cultivated strong client relationships through regular communication and personalized service.
  • Managed client accounts, ensuring timely responses to inquiries and concerns.
  • Collaborated with cross-functional teams to address client needs effectively.
  • Assisted clients in understanding service offerings and logistics solutions.
  • Conducted market research to identify potential clients and industry trends.
  • Organized client meetings to discuss service updates and gather feedback.
  • Trained new team members on relationship management best practices and tools.
  • Implemented client engagement strategies to enhance customer satisfaction levels.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Generated reports regarding customer interactions, performance metrics, and revenue goals.
  • Analyzed market trends and identified potential new customers through research activities.
  • Led training sessions for junior relationship managers on client service best practices.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Participated in networking events and industry conferences to attract new clients.

Corporate Account Manager

Botswana Couriers
Gaborone
01.2010 - 11.2013
  • Developed and executed client engagement strategies to drive customer satisfaction.
  • Cultivated strong relationships with clients, ensuring loyalty and ongoing support.
  • Identified customer needs, delivering tailored solutions and expert advice.
  • Managed daily operations including appointment scheduling, meeting coordination, and agenda preparation.
  • Conducted regular client meetings to evaluate progress and explore growth opportunities.
  • Provided prompt support throughout sales cycle, addressing inquiries and resolving issues.
  • Negotiated client contract terms to promote mutual satisfaction and compliance.
  • Prepared detailed reports on client account status for senior management review.

Sales and Marketing Executive

Pinnacle Micro
Gaborone
02.2008 - 11.2010
  • Developed targeted marketing strategies to enhance brand visibility and customer engagement.
  • Collaborated with cross-functional teams to create promotional materials and campaigns.
  • Implemented social media campaigns to increase online presence and audience reach.
  • Analyzed sales data to identify trends in customer purchases.
  • Generated leads through email campaigns targeting potential customers from existing databases.
  • Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
  • Conducted individual account manager reviews to determine training needs and improve sales performance.
  • Created sales volume reports to reflect overall business trends and business vertical trends.
  • Developed pricing models for new products or services based on market demand analysis.
  • Implemented loyalty programs to encourage repeat business from existing customers.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Sales Coordinator

Orange Botswana
Gaborone
  • Coordinated sales team schedules and ensured timely communication across departments.
  • Assisted in preparing sales presentations and promotional materials for client meetings.
  • Collaborated with marketing to develop targeted campaigns for new product launches.
  • Supported sales team by delivering current territory sales data and costing information.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Conducted market research to identify potential customers for sales campaigns.
  • Maintained accurate records of sales activity and generated reports for management review.
  • Planned trade shows and conferences for new product launching or existing product promotion.
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Education

Some College (No Degree) - Diploma in Public Relations

GIPS
Botswana

Sales & Marketing Diploma

Damelin
Botswana

BOS ISO 9001:2015 Quality Management System Certif

Botswana Bureau Of Standards BOB
Botswana

Leadership And Management Skills

IGNYTWEALTH

Customer Service Certificate

.

Microsoft Excel 2007

.

Skills

  • Process improvement and data analysis
  • Operational compliance and performance metrics
  • Employee training and development
  • Customer relationship management
  • Operational compliance
  • Process improvement
  • Employee training
  • Performance metrics
  • Team collaboration
  • Strategic planning
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Root cause analysis
  • Expense optimization
  • Goal setting
  • Work flow planning
  • Customer relationship management (CRM)

References

References available upon request.

Timeline

Operations Manager

Sky Bridge Logistics
02.2021 - Current

Operations Manager

Petrohyper Botswana
01.2019 - 12.2021

HR Manager

Petrohyper Botswana
01.2018 - 01.2019

Relationship Manager

DHL Botswana
01.2014 - 12.2017

Corporate Account Manager

Botswana Couriers
01.2010 - 11.2013

Sales and Marketing Executive

Pinnacle Micro
02.2008 - 11.2010

Sales Coordinator

Orange Botswana

Some College (No Degree) - Diploma in Public Relations

GIPS

Sales & Marketing Diploma

Damelin

BOS ISO 9001:2015 Quality Management System Certif

Botswana Bureau Of Standards BOB

Leadership And Management Skills

IGNYTWEALTH

Customer Service Certificate

.

Microsoft Excel 2007

.

Similar Profiles

CREATE PROFILE
Amelia Modiri Gideon