Amerah Thompson-Carter
Palmetto,Georgia
Summary
Knowledgeable Automotive Service Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Nissan of Lithia Springs
Lithia Springs, GA
02.2023 - 01.2026
- Diagnosed and repaired complex vehicle issues using advanced diagnostic tools and equipment.
- Collaborated with service advisors to provide accurate estimates and effective communication with customers.
- Streamlined service workflows, reducing turnaround times and improving overall customer satisfaction ratings.
- Trained staff on new technologies and equipment, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Lube Technician
Valvoline Instant Oil Change
Nashville, TN
05.2020 - 12.2022
- Collaborated with management to implement best practices, improving overall shop operations.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Led workflow optimization initiatives, reducing service time while maintaining quality standards.
- Checked fluids, tires, brakes, and other systems as part of 4-point inspection.
Shift Leader
Hair World Beauty Store
Nashville, TN
01.2017 - 04.2020
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Improved checkout speed by implementing streamlined processes.
- Contributed to a positive shopping experience by providing exceptional service and support to customers.
- Analyzed customer feedback to identify trends and improve service delivery processes.
Disassembly Technician
DEUTZ Corporation
Nashville, TN
03.2016 - 04.2017
- Conducted thorough inspections to identify wear and defects in parts
- Facilitated cross-functional teamwork by regularly liaising with colleagues from other departments, such as production and quality control.
- Optimized parts inventory management by accurately tracking usage patterns and maintaining optimal stock levels.
- Maintained safe working conditions for team members by enforcing safety guidelines and protocols during disassembly procedures.
- Conducted thorough inspections of disassembled parts for wear and damage, ensuring compliance with specifications.
Package Handler/Sorter
Amazon Warehouse
Jefferson, GA
09.2014 - 03.2016
- Sorted and organized incoming and outgoing shipments to ensure accurate order fulfillment.
- Conducted quality checks on packages to maintain high standards of accuracy and integrity.
- Operated material handling equipment to efficiently transport packages within warehouse.
- Collaborated with team members to achieve daily productivity targets.
Education
Certification - Automotive Technology
Lincoln College of Technology
Nashville03-2017
High School Diploma - High school or equivalent
Cedar Shoals High School
Athens, GA07.2015
Skills
- Attention to detail
- Preventive Maintenance
- Customer service
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Diagnostic testing
- Service reports
- Mechanical aptitude
- Quality assurance
- Customer relationship management
- Scheduling and coordination
- Compliance documentation
- Safety procedures adherence
- Analytical thinking
- Hand tool expertise
Accomplishments
- Awarded "Employee Of The Month" through consistently displaying strong work-ethic through dedication of service.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Timeline
Service Technician
Nissan of Lithia Springs
02.2023 - 01.2026
Lube Technician
Valvoline Instant Oil Change
05.2020 - 12.2022
Shift Leader
Hair World Beauty Store
01.2017 - 04.2020
Disassembly Technician
DEUTZ Corporation
03.2016 - 04.2017
Package Handler/Sorter
Amazon Warehouse
09.2014 - 03.2016
Certification - Automotive Technology
Lincoln College of Technology
High School Diploma - High school or equivalent
Cedar Shoals High School
Personal Information
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer