Summary
Overview
Work History
Education
Skills
Timeline
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Amesha Franklin

Augusta

Summary

Dynamic and results-driven professional with extensive experience at Amazon and a proven track record in warehouse organization and customer service. Skilled in heavy lifting and conflict resolution, I excel in enhancing operational efficiency and fostering positive team environments. Committed to delivering exceptional results while maintaining high standards of accuracy and safety.

Overview

3
3
years of professional experience

Work History

General Warehouse Associate

Amazon
Statesboro
01.2025 - 07.2025
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.

Assistant Store Manager

Dollar General Market
Statesboro
02.2024 - 01.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Cashier

Walmart
Augusta
07.2023 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager

McDonald's
Augusta
09.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Restaurant Hostess

Texas Roadhouse
Augusta
06.2022 - 09.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Highschool -

Westside Highschool
Augusta, GA

Skills

  • Heavy lifting
  • Loading and unloading
  • Pallet jacking
  • Warehouse organization
  • Customer service
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution

Timeline

General Warehouse Associate

Amazon
01.2025 - 07.2025

Assistant Store Manager

Dollar General Market
02.2024 - 01.2025

Cashier

Walmart
07.2023 - 01.2025

Assistant Manager

McDonald's
09.2022 - 05.2023

Restaurant Hostess

Texas Roadhouse
06.2022 - 09.2022

Highschool -

Westside Highschool

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Amesha Franklin