Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amie Sonko

Atlanta,Ga

Summary

Compassionate caregiver, possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Customer service,

Detail-oriented team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Caregiving

Home Matters Caregiving North Atlanta
2022.02 - Current
  • Helping clients move around their homes and taking them to appointments, the grocery store, and other places
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Front Desk Receptionist

Hyatt Regency Hotel Downtown/Hilton
2020.05 - 2021.11
  • As the first face that many see upon arrival, I have the ability to welcome and greet returning and new customers everyday, check them in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services, assigning rooms to guests and informing them of any specials offered by the hotel.
  • I also receive and manage reservations made online and telephonically, and Provide our guests with information about the hotel in general.
  • I Most of the time keep abreast of attractions that may be of interest, and arrange transport services for any guest request.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.

Zone Lead

Delta Global Services
2018.04 - 2019.01
  • (DGS) has been a great work space for me, I had the ability to help the…
  • Unaccompanied Minors traveling by delta Airlines around the airport for their need, and respectively back to the flight gate in a timely manner, being lucky enough to understand little bit of French and the help of google translate, I fine it easy to take, direct, and demonstrate to my ability from the domestic and both the international side of the airport to any passenger in need
  • Most of my work at DGS was also assisting passengers with disabilities or mobility issues to board and disembark from planes, and to transport them to and from gates, most times i also assist with luggage and help passengers navigate the airport when requested.

Shift Manager

Hojeij Branded Foods / Boar’s Head
2017.06 - 2020.03
  • I have built and maintained effective relationships with peers and upper management, I educate customers on products and services offerings, and also few times working on the line making sandwiches or being a barista making coffee.
  • I take pride in being flexible at any position, since it all has to do with the care and love I have for other people especially passengers that visit the airport for the first time.
  • Becoming a shift supervisor, I monitor the day to day sales rate, address any necessary changes that may be required, addresses customers concern and give breaking to the staffs for a smooth and organize transition.
  • I also draft shift schedules and weekly orders on items needed for the store.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Associate - Health science pre nursing

Atlanta Metropolitan State College
Atlanta Ga
05.2022

Skills

  • Customer Service
  • Patient Companionship
  • Food Service
  • Attention to details, Patience & Time Management, Persuasive, Attentive, Collaborative Team Player,
  • Quick Learner
  • Mobility Assistance
  • Supervising Experience
  • HIPAA Compliance
  • Answer Telephone Calls
  • Care Plan Adherence
  • Manage Files

Additional Information

  • Authorized to work in the US for any employer

Timeline

Caregiving

Home Matters Caregiving North Atlanta
2022.02 - Current

Front Desk Receptionist

Hyatt Regency Hotel Downtown/Hilton
2020.05 - 2021.11

Zone Lead

Delta Global Services
2018.04 - 2019.01

Shift Manager

Hojeij Branded Foods / Boar’s Head
2017.06 - 2020.03

Associate - Health science pre nursing

Atlanta Metropolitan State College

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Amie Sonko