Amilio Rivera
Milton
Summary
Dynamic and results-oriented professional with a proven track record at Weis, excelling in customer service and Microsoft Office. Demonstrated ability to maintain composure under pressure, foster relationships, and coach employees towards excellence. Achieved significant improvements in service standards and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Weis
06.2022 - 08.2024
- Responded proactively and positively to rapid change.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Cashier
McDonald's
06.2021 - 07.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Graphic Design
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2028
Skills
- Customer service
- Microsoft office
- Calm under pressure
- Employee coaching
- Service standard compliance
- Relationship building
Timeline
Customer Experience Associate
Weis
06.2022 - 08.2024
Cashier
McDonald's
06.2021 - 07.2022
No Degree - Graphic Design
Bloomsburg University of Pennsylvania
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