Amillious Marsh
Atlanta
Summary
Results-driven professional with a strong background in sales, customer service, and team management, offering a proven track record of exceeding performance goals and driving business growth. Skilled in building and maintaining client relationships, training and motivating teams, and implementing strategies that enhance customer satisfaction and retention. Adept at identifying opportunities, solving problems quickly, and leading with a balance of professionalism and approachability. Recognized for strong communication skills, leadership, and the ability to thrive in fast-paced, competitive environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Driver
DoorDash
Sandy Springs
07.2019 - Current
- Delivered food orders promptly to ensure customer satisfaction.
- Navigated efficiently using GPS and local knowledge for timely deliveries.
- Communicated clearly with customers to confirm order details and address concerns.
Lead Consultant
FedEx
Alpharetta
10.2024 - 08.2025
- Facilitated client meetings to assess logistics and operational needs.
- Developed tailored solutions to enhance supply chain efficiency.
- Collaborated with teams to optimize resource allocation and delivery schedules.
- Delivered customer support via phone, email, and chat while maintaining strong customer satisfaction.
Store Manager
Mattress Firm
Montgomery
07.2020 - 12.2023
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Developed and implemented merchandising strategies to enhance product visibility.
- Resolved customer issues and handled service recovery to improve retention
- Managed support tickets using CRM tools (Zendesk/Freshdesk)
Sale associate
AT&T Prime Communications
Dothan
04.2018 - 12.2021
- Assisted customers with product selection and service inquiries.
- Managed inventory levels and organized stock displays effectively.
- Provided technical support for devices and services offered by AT&T.
- Collaborated with team members to improve customer experiences daily.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotional offers and service plans available.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Associate of Science - Science
Lurleen B Wallace
Andalusia, ALNorthview High School
Dothan, ALSome College (No Degree) - Business
Troy University
Troy, ALSkills
- Customer service
- Remote Work Time Management Virtual Communication Multi-tasking
- Point-of-sale operation
- Product knowledge
- Sales strategy development
- Time management
- Adaptability
- Sales development
- Listening skills
- Strategic planning
- Building rapport
- Relationship building
- Acrobat
- Sales
- Marketing
- Consulting
- Customer Support Issue Resolution Active Listening Call, Chat & Email Support
- Virtual Communication
- Remote Collaboration
- Empathy and Patience
- First-Call Resolution
- Call handling
- Live Chat Support
Accomplishments
- Deans list 2017-2018
Timeline
Lead Consultant
FedEx
10.2024 - 08.2025
Store Manager
Mattress Firm
07.2020 - 12.2023
Driver
DoorDash
07.2019 - Current
Sale associate
AT&T Prime Communications
04.2018 - 12.2021
Associate of Science - Science
Lurleen B Wallace
Northview High School
Some College (No Degree) - Business
Troy University