Amina Softic
Johns Creek
Summary
Friendly and detail-oriented Front Desk Medical Professional with over 7 years of experience in healthcare office environments. Skilled in patient check-in/check-out, appointment scheduling, insurance verification, EMR documentation, and payment processing. Known for excellent communication, organization, and the ability to maintain efficiency in fast-paced medical offices. Bilingual in Bosnian.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Front Desk Receptionist
Chattahoochee Pediatrics
Alpharetta
10.2021 - 07.2025
- Greeted patients and families warmly upon arrival at the pediatric office.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls, providing information and addressing inquiries promptly.
- Completed insurance verifications monthly
- Collected copayments and deductible
- Posted billing
- Worked with parallel, EMR and Phreesia
Front and billing specialist
Cardiology of Atlanta
Atlanta
02.2021 - 09.2021
- Process billing statements for patient accounts and insurance claims.
- Verify patient information and insurance eligibility for accuracy.
- Communicate with patients regarding billing inquiries and payment options
- Medical records retrieval and submission.
- Posted AR payments
Front desk/ Office manager
Atlanta heart specialist
Lithonia
01.2017 - 01.2021
- Managed daily front desk operations for a busy cardiology practice.
- Assisted with insurance verification and patient intake processes.
- Supervised front desk staff, ensuring quality customer service standards.
- Maintained office supplies inventory and ordered necessary materials regularly.
- Implemented office procedures to enhance workflow and organization.
- Trained new employees on front desk protocols and systems usage.
- Worked with Eclinical
Education
Druid Hills High School
Atlanta , GASkills
- Appointment scheduling
- Insurance verification
- Electronic health records
Timeline
Front Desk Receptionist
Chattahoochee Pediatrics
10.2021 - 07.2025
Front and billing specialist
Cardiology of Atlanta
02.2021 - 09.2021
Front desk/ Office manager
Atlanta heart specialist
01.2017 - 01.2021
Druid Hills High School