Amir Louis
Riverdale
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, file management, and managing multiple tasks simultaneously. Seeking to transition to a new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Marriott
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Desk Receptionist
Kimpton Hotels & Restaurants
03.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
Houseman
Fairfield Inn Marriott
03.2021 - 01.2022
- Assisting in the housekeeping department to clean common areas
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine
- Collects soiled linen for laundering from housekeeping carts
- Assists in keeping the lobby area clean, neat and free of debris and trash as needed
- Removes trash collected by room attendants
- Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management
Education
Associate of Arts -
SAE Institute
Atlanta, GA12-2027
High School Diploma -
Cobb Horizon
Smyrna, GA05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Skilled in [software]
- Document management
- File management
- Computer proficiency
- Sensitive information handling
- Complex Problem-solving
Timeline
Front Desk Receptionist
Marriott
08.2023 - Current
Front Desk Receptionist
Kimpton Hotels & Restaurants
03.2022 - 05.2023
Houseman
Fairfield Inn Marriott
03.2021 - 01.2022
Associate of Arts -
SAE Institute
High School Diploma -
Cobb Horizon
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