Amira Morgan
Statesboro
Summary
Dependable Hospitality Specialist successful in providing fast, high-quality customer service to guests in various settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Stagehand
Rhino Staging & Event Solutions, Inc
12.2024 - Current
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Worked with team of 5-12 to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted in all technical and practical effect setup for various performances and broke down all equipment at close of each show.
Team Member
Chick-fil-A
08.2024 - 05.2025
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Supported staff on special assignments and ad hoc projects.
Customer Service Associate
Dollar Tree
04.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Psychology
Georgia Southern University
Statesboro, GA05-2029
High School Diploma -
Towers High School
Decatur, GA05-2025
Skills
- Body strength
- Hospitality and accommodation
- Problem-Solving
- Leadership
- Audiovisual equipment
- Time management skills
- Stage setup
- Project Management
- Emotional Intelligence
- Stage assistance
- Adaptability/Flexibility
- Customer service skills
- Written and verbal communication
Timeline
Stagehand
Rhino Staging & Event Solutions, Inc
12.2024 - Current
Team Member
Chick-fil-A
08.2024 - 05.2025
Customer Service Associate
Dollar Tree
04.2023 - 09.2024
No Degree - Psychology
Georgia Southern University
High School Diploma -
Towers High School