AMIRAH HEAD

Provide multi-site operational leadership with full P&L responsibility, driving revenue growth through occupancy/customer relations, managing controllable expenses, and delivering NOI.

• Lead facility performance through operational standards, customer service, product availability, and consistent execution of company initiatives.
• Drive customer experience and facility standards to support operational performance and customer retention.
• Recruit and develop high-performing Assistant Store Managers and Store Managers to build a strong leadership pipeline across the market.
• Build annual facility and capital expenditure budgets while maintaining rolling financial forecasts.
• Managed owner expectations through proactive communication and transparent reporting, aligning project scope, budget, schedules, and deliverables.
• Cascaded company communication and strategic initiatives across market, ensuring consistent execution at all locations

• Held full P&L responsibility, managing revenue, labor, shrink, controllable expenses, and profitability.
• Held full P&L responsibility, overseeing revenue, labor, shrink, controllable expenses, and profitability to meet financial targets.
• Developed leaders and established consistent operational standards across the district.
• Recruited, developed, and retained high-performing management teams to support a 70% IPR.
• Managed compliance and operational processes, ensuring achievement of shrink and performance objectives across all locations.
• Developed leaders and implemented consistent operational standards, enhancing overall district performance.

• Held full P&L responsibility and managed revenue, labor, shrink, controllable expenses, and overall profitability.
• Managed multi-unit operations in an urban Atlanta market supporting 170+ employees and approximately $30 million in annual sales.
• Recruited, hired, trained, developed, and retained management talent, enhancing leadership pipeline.
• Led operational compliance and process execution, achieving shrink and performance targets.
• Enhanced customer experience through improved facility/store standards, service execution, and product availability.
• Trained new District Managers and supported staffing initiatives and resource deployment throughout a 200+ store region.

• Directed operational activities across 28 locations in Southeast region to enhance overall performance.
• Directed regional execution of sales, service, loyalty, and operational objectives.
• Analyzed regional performance and developed tactics to address budget and performance gaps, improving operational effectiveness.
• Led communication and P&L training initiatives for team members, fostering a culture of accountability and financial awareness.
• Directed operational activities across 28 locations throughout the Southeast region.