Amit Singh
College Park
Summary
Looking for an opportunity in prestigious organizations, where I can expose my experience and ability in hospitality industry besides improve my skills and learning new things.
Overview
10
10
years of professional experience
Work History
Senior Bartender
Westin Hotel
Atlanta
08.2024 - Current
- Managed bar operations, ensuring smooth service during busy shifts.
- Trained and mentored junior bartenders on craft techniques and customer service.
- Developed innovative cocktail recipes to enhance guest experience and satisfaction.
- Crafted unique cocktails using seasonal ingredients and premium spirits.
- Trained new bartenders on techniques and customer service standards.
- Managed bar inventory, ensuring optimal stock levels and quality control.
- Provided exceptional customer service, creating memorable guest experiences.
- Collaborated with culinary team to develop drink pairings for menu items.
- Maintained cleanliness and organization of bar area during shifts.
- Assisted in planning and executing special events and promotions at the hotel bar.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Ensured compliance with health safety regulations in accordance with local liquor laws.
- Monitored liquor consumption closely and enforced responsible drinking guidelines among guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created signature beverages to increase revenue and patron loyalty.
- Conducted regular inventories of alcohol and mixers to maintain adequate supply levels at all times.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Contributed ideas for increasing revenue through creative marketing strategies and promotional activities.
- Maintained detailed inventory of bar supplies and stocked work areas.
Restaurant Supervisor
Royal Caribbean International
Florida City
04.2021 - 06.2024
- Supervised daily restaurant operations ensuring high service standards.
- Trained and mentored staff on menu knowledge and customer service skills.
- Managed inventory to maintain optimal stock levels and freshness of ingredients.
- Coordinated schedules for staff to ensure adequate coverage during peak hours.
- Resolved customer complaints effectively to enhance guest satisfaction experiences.
- Collaborated with culinary team to optimize menu offerings based on guest feedback.
- Conducted performance evaluations to support staff development and team cohesion.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Established good customer relations and excellent service to build and retain loyal customers.
- Trained new employees on restaurant policies and procedures.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Maximized service levels through hands-on leadership.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Kept operations in compliance with food safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Assessed operational performance to maintain compliance with company and industry standards.
- Produced detailed documentation to outline potential worker issues.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Ensured that all equipment was functioning properly before each shift began.
- Monitored inventory levels, ordering supplies as needed.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Dining Room Server
Princess Cruises
11.2019 - 02.2021
- Provided exceptional customer service in high-volume dining settings.
- Delivered food and beverages to guests promptly and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Managed guest inquiries and resolved concerns efficiently during service.
- Trained new servers on service standards and operational procedures.
- Maintained knowledge of menu items to facilitate guest recommendations.
- Ensured cleanliness and organization of dining stations throughout shifts.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Assisted with setting up dining room for special events.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Delivered food items to tables in a timely manner.
- Explained daily specials to customers.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Provided excellent customer service to ensure repeat business.
- Developed strong and lasting resident relationships.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Food and Beverage Executive
Jw Marriott Hotel New Delhi
Delhi India
12.2016 - 10.2019
- Coordinated daily food and beverage operations at luxury hotel
- Managed vendor relationships for timely delivery of quality ingredients
- Trained staff on service protocols and customer interaction techniques
- Implemented inventory control systems to minimize waste
- Ensured compliance with health and safety regulations in all areas
- Monitored guest feedback to improve service standards
- Scheduled staff shifts to optimize restaurant coverage
- Ensured compliance with health regulations regarding food handling practices.
- Conducted research on new menu items, pricing structures, and other initiatives to create a more profitable environment.
- Created detailed reports on daily sales figures, inventory levels, labor costs.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Maintained accurate records of food orders placed by customers along with billing information.
- Implemented systems to track inventory levels and ensure product availability at all times.
- Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
- Evaluated current trends in the industry to identify opportunities for growth or improvement.
- Participated in weekly meetings with management team to discuss progress on goals and objectives.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Developed and implemented innovative strategies to increase sales revenue in the food and beverage department.
- Provided feedback to chefs regarding menu changes or special requests from customers.
- Managed staff schedules, payroll, training programs, and performance evaluations.
- Collaborated with other departments such as marketing or finance when necessary.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
Guest service associate
JW Marriott hotel
New Delhi
12.2015 - 11.2016
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and beverage orders efficiently.
- Handled cash transactions and processed payments accurately.
- Assisted in training new servers on restaurant procedures.
- Monitored guest needs to ensure satisfaction throughout meals.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Processed payments from customers using cash registers or POS systems.
- Assisted other servers as needed during peak hours or special events.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Stocked server areas with supplies before, during and after shifts.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored inventory levels of all products used in restaurants operations.
- Complied with safety procedures when handling food items or cleaning materials.
- Recorded orders accurately into the Point of Sale system.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Accurately tallied checks at the end of each shift.
- Ensured compliance with health and safety regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
The Grand New Delhi Vasant Kunj
08.2015
Bachelor of Hotel Management - Hospitality Administration And Management
Kukreja Institute of Hotel Management and Catering Technology
Dehradun01-2015
12th - Science Education
SGRR Public School Dehradun
Dehradun01-2010
10th -
SGRR Public School Dehradun
Dehradun India 01.2008
Skills
- Food & Beverages Management
- Food Order Taking
- Food Hygiene & Quality Assurance
- Menu Presentation
- Snack Bar Assistance
- Hotel Policy & Procedure Compliance
- Hotel & Restaurant Management
- Team Coordination
- Micros operating
- Cocktail creation
- Inventory management
- Customer service
- Mixology techniques
- Sales strategies
- Team leadership
- Product knowledge
- Communication skills
- POS system proficiency
- Staff scheduling
- Health and safety standards
- Operational efficiency
- Guest issue resolution
- Food safety compliance
- Restaurant policies and procedures
- Performance monitoring
- Quality assurance
- Bar operations
- Team management
- Food services management
- Reservation handling
- Restaurant marketing
Languages
- English
- Hindi
Hobbies and Interests
- Surfing Internet
- Listening to Music
Training
Hotel The Grand New Delhi Vasant Kunj, 04/16/15, 08/31/15
Disclaimer
I hereby declare that all above mentioned details are correct to my knowledge.
Practical Skills
- Developed and maintained relationships with key clients in order to generate hotel business
- Responsible for welcoming guests as they arrive and requesting for seating preferences
- Ensured seamless functioning of all dining area activities, demonstrating menu, taking food orders and serving food in timely manner; particularly for formal/high profile guest lunch and dinners as directed
- Maintained restaurant etiquette at the workplace including hygiene, health, safety procedures & quality standards of hospitality services
- Gained knowledge of international hospitality brand standards in order to understand the guests' requirements and promote hotel products & services to attain desired business goals
- Resolved guest complaints in a professional and courteous manner
- Monitored the guest service operations on daily premise and motivated the staff to ensure maximum guest satisfaction
- Knack in displaying a warm & hospitable attitude at all the times, even when dealing with intoxicated guests and managed all aspects of a hotel & making guests feel cared, valued, and respected
Personal Information
- Father's Name: Mr. Pratap Singh
- Date of Birth: 06/19/94
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Bartender
Westin Hotel
08.2024 - Current
Restaurant Supervisor
Royal Caribbean International
04.2021 - 06.2024
Dining Room Server
Princess Cruises
11.2019 - 02.2021
Food and Beverage Executive
Jw Marriott Hotel New Delhi
12.2016 - 10.2019
Guest service associate
JW Marriott hotel
12.2015 - 11.2016
The Grand New Delhi Vasant Kunj
Bachelor of Hotel Management - Hospitality Administration And Management
Kukreja Institute of Hotel Management and Catering Technology
12th - Science Education
SGRR Public School Dehradun
10th -
SGRR Public School Dehradun