A'miya Hill
Atlanta
Summary
Accomplished HR professional with extensive experience in healthcare and employee onboarding. Expertise in managing documentation, ensuring compliance, and delivering exceptional service in diverse environments. Proven track record of handling sensitive information with confidentiality and accuracy while maintaining effective communication in fast-paced settings. Aiming to apply HR process knowledge and customer service skills in an HR Onboarding Specialist role.
Overview
9
9
years of professional experience
Work History
HR Digital Records Administrator
Randstad( Assignment: Wellstar)
12.2024 - Current
- Constructed employee files by gathering necessary digital and physical information to meet compliance standards.
- Managed simultaneous onboarding projects, ensuring timely completion and adherence to quality standards.
- Trained and mentored new temporary staff on document protocols and HR systems for consistent record management.
- Traveled to various Wellstar locations to support HR operations and enhance on-site record management.
- Contributed to the successful resolution of a two-year employee records backlog within six months, enhancing compliance, operational efficiency, and file accessibility across multiple Wellstar locations.
Hostess Trainer/ To Go Server
North Italia Restaurant
08.2024 - Current
- Managed front-line service by answering multi-line phones and coordinating reservations and catering.
- Resolved guest concerns swiftly to maintain retention and ensure satisfaction.
- Facilitated high-volume takeout operations while supporting overall restaurant functions through teamwork.
- Mentored new hostesses, resulting in improved efficiency across the team.
- Developed strategies to minimize wait times during busy hours, enhancing guest experience.
- Provided exceptional service for business meetings and events, contributing to operational success.
Commercial Coverage Review Associate
Cigna
05.2023 - 08.2024
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Claims Examiner
Transamerica Life Insurance Company
02.2022 - 10.2023
- Reviewed and processed life insurance claims with high attention to detail, ensuring compliance with state regulations and internal company policies.
- Analyzed sensitive documentation such as death certificates, medical records, and beneficiary information while maintaining strict confidentiality.
- Collaborated with cross-functional departments including legal, underwriting, and customer service to resolve discrepancies and streamline processes.
- Made outbound calls to beneficiaries, estates, and funeral homes to gather necessary documentation, confirm claim details, and ensure timely resolution.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Prior Authorization Specialist
Teach Me LLC
05.2021 - 02.2022
- Processed and submitted prior authorization requests, ensuring accuracy and compliance with insurance and regulatory standards.
- Made an average of 30+ outbound calls daily to insurance providers, medical offices, and patients to gather information and follow up on authorization requests.
- Maintained detailed and confidential patient records, contributing to data integrity and compliance with HIPAA guidelines
- Collaborated with internal departments and external contacts to resolve issues, clarify documentation requirements, and expedite approvals.
Injury Claims Associate
Cigna
01.2020 - 03.2021
- Processed and reviewed Personal Injury Protection (PIP) and Medical Payments Coverage (MPC) claims with a focus on compliance, documentation accuracy, and state-specific regulations.
- Handled 60+ inbound calls daily from policyholders, medical providers, and legal representatives, delivering accurate information and empathetic support in high-stress situations.
- Coordinated with healthcare providers to verify medical billing, treatment plans, and records.
- Reviewed and analyzed medical records, treatment plans, accident details, and police reports to determine claim eligibility and payment decisions.
Customer Service Associate
TJM Cleaning Services
09.2016 - 12.2017
- Served as the primary point of contact for client inquiries, delivering prompt, courteous support and resolving service issues to maintain high customer satisfaction.
- Logged and maintained detailed service records, supporting accountability and clear communication between teams.
- Communicated service offerings, pricing, and promotions to clients, demonstrating product knowledge and strengthening client relationships.
Education
Bachelor of Science - Business Administration
Georgia State University
Atlanta, GA12-2026
High School Diploma -
Westlake Highschool
Atlanta, GA05-2017
Skills
- HR policies and procedures
- Onboarding
- Customer service expert
- Data entry
- Call center environments
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Teamwork and collaboration
- Problem-solving
Timeline
HR Digital Records Administrator
Randstad( Assignment: Wellstar)
12.2024 - Current
Hostess Trainer/ To Go Server
North Italia Restaurant
08.2024 - Current
Commercial Coverage Review Associate
Cigna
05.2023 - 08.2024
Claims Examiner
Transamerica Life Insurance Company
02.2022 - 10.2023
Prior Authorization Specialist
Teach Me LLC
05.2021 - 02.2022
Injury Claims Associate
Cigna
01.2020 - 03.2021
Customer Service Associate
TJM Cleaning Services
09.2016 - 12.2017
Bachelor of Science - Business Administration
Georgia State University
High School Diploma -
Westlake Highschool
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