Amiya Stephens
Lithonia
Summary
Newly graduated, I am a highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at Internal Revenue.
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Rockin Crab Seafood & Bar, enhancing customer loyalty through empathetic conflict resolution. My proficiency in MS Office and mailroom software, combined with exceptional problem-solving and active listening skills, consistently led to satisfactory outcomes, significantly boosting repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rockin Crab Seafood & Bar
2022.02 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Received and sort and distribute outgoing as well as incoming mail and packages to individuals and department.
Education
High School Diploma -
Salem High School
Conyers, GA05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer MS Office mailroom software, fax, office equipment and postage metering machines
Additional Information
Volunteer at - Work in the community with team and family services to help teach disadvantage your girls cheerleading.
Timeline
Customer Service Representative
Rockin Crab Seafood & Bar
2022.02 - Current
High School Diploma -
Salem High School
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