Amiyah Anderson
Marietta
Summary
Detail-oriented professional with 9 years of diverse experience in healthcare and administrative support. Proven expertise in patient check-in, registration, scheduling, and insurance verification using Epic software. Committed to delivering exceptional support while fostering effective communication among patients, families, and clinical teams. Dedicated to maintaining HIPAA compliance and enhancing front office operations to improve efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Specialist
Wellstar
Smyrna, GA
06.2025 - Current
- Supported patient check-in and registration in Epic, verified insurance and demographic information to ensure accurate records. Coordinated appointment scheduling and rescheduling, addressed patient questions, and assisted multiple providers. Managed high call volumes, routed concerns appropriately, and facilitated patient access throughout the day. Maintain HIPAA compliance, safeguard confidential information, and resolve front-desk issues with professionalism and empathy.
- August 2024 - 2025
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Facilitated effective communication between medical staff and patients, ensuring clarity in information delivery.
- Processed patient insurance information accurately to streamline billing procedures and minimize discrepancies.
Nutritional Services Associate
Wellstar Kennestone Hospital
Marietta, GA
08.2024 - 06.2025
- Assisted patients, staff, and visitors in high-volume hospital setting, ensuring adherence to service standards. Followed sanitation and food safety procedures in alignment with hospital policies. Adapted quickly to changing assignments and multiple workstations. Coordinated with team members to maintain organized daily operations and improve workflow.
- Led cross-functional teams to streamline patient intake processes and improve operational efficiency.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Implemented quality assurance measures to ensure compliance with health regulations and standards.
Server / Dishwasher
IHOP
Marietta, GA
07.2023 - 08.2024
- Provided fast, courteous guest service while managing multiple tables and orders in busy restaurant, ensuring timely and efficient dining experiences. Processed payments accurately and maintained strong cash handling practices. Addressed guest concerns professionally, enhancing customer satisfaction and loyalty. Collaborated with kitchen and support staff to facilitate smooth service during peak hours, contributing to overall operational efficiency.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed dining area to ensure cleanliness and optimal guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Assistant Teacher
Parker Chase Pre-school
Marietta, GA
09.2022 - 08.2023
- Facilitated classroom routines, parent communication, and daily organization to enhance early childhood learning environment. Helped maintain a safe, structured, and positive learning environment. Engaged students in age-appropriate activities to foster learning and participation. Guided behavioral management and streamlined classroom transitions to maintain focus and cohesion.
- Facilitated engaging learning activities that promoted cognitive and social development in preschool children.
- Collaborated with lead teachers to design lesson plans tailored to individual student needs.
- Implemented classroom management strategies that fostered a positive and inclusive environment.
Private Babysitter
SitterCity
01.2021 - 10.2021
- Provided dependable childcare for private families and supported meals, routines, and age-appropriate activities. Maintained open communication with parents regarding daily care and child well-being. Facilitated schedules for homework, play, and daily routines to enhance children's time management skills. Organized household tasks and maintained a safe, positive environment to foster children's well-being.
- Developed individualized care plans to support children's developmental goals.
- Implemented engaging educational activities that fostered cognitive and social skills.
- Maintained a safe and nurturing environment, ensuring children's well-being at all times.
Service Champion
Taco Bell
Vacaville, CA
10.2020 - 01.2021
- Processed transactions accurately while ensuring food preparation and cleanliness standards, enhancing customer service during busy shifts. Provided friendly service in fast-paced environment, contributing to positive customer experiences. Helped keep operations running smoothly by assisting with daily priorities. Collaborated with team members to streamline workflow and improve operational efficiency.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Trained and mentored new team members on operational procedures and best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Carhop
Sonic Drive-In
Vacaville, CA
10.2019 - 07.2020
- Facilitated order delivery and drive-in operations, ensuring a clean guest area for optimal customer experience. Organized and stocked service area to enhance readiness during peak times. Provided prompt and friendly customer service, contributing to positive guest interactions. Helped maintain smooth workflow during busy service periods.
- Delivered timely food and beverage orders to customers in drive-in setting.
- Maintained cleanliness of dining area and service stations for optimal customer experience.
- Assisted in training new carhops on service protocols and menu knowledge.
Sales Associate
American Eagle/Aerie
Vacaville, CA
07.2019 - 09.2019
- Facilitated customer service, purchases, returns, and fitting room organization, enhancing overall shopping experience. Ensured merchandising and store cleanliness standards, contributing to a welcoming shopping environment. Guided customers in product selection and styling recommendations, fostering customer satisfaction and loyalty. Helped create a positive shopping experience through attentive service.
- Led team in achieving sales goals through effective customer engagement and product knowledge.
- Trained new associates on sales techniques and store operations to enhance team performance.
- Implemented visual merchandising strategies to improve product presentation and maximize customer interest.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06-2020
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Front Desk Operations
- Administrative Support
- Customer Service
- Patient Relations
- Professional Communication
- Problem Solving
- Attention to Detail
- Microsoft Office Suite
- Phone etiquette
- Call Routing
Timeline
Front Desk Specialist
Wellstar
06.2025 - Current
Nutritional Services Associate
Wellstar Kennestone Hospital
08.2024 - 06.2025
Server / Dishwasher
IHOP
07.2023 - 08.2024
Assistant Teacher
Parker Chase Pre-school
09.2022 - 08.2023
Private Babysitter
SitterCity
01.2021 - 10.2021
Service Champion
Taco Bell
10.2020 - 01.2021
Carhop
Sonic Drive-In
10.2019 - 07.2020
Sales Associate
American Eagle/Aerie
07.2019 - 09.2019
High School Diploma -
Will C. Wood High School