Amy Ambs

Henderson Mill Dental Care

07.2023 - 04.2025

Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Explained insurance benefits, fees and procedures to patients.
Contacted insurance carriers to discuss policies and individual patient benefits.
Submitted claims to insurance companies on same day as patient treatment.
Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
Answered questions over phone and in-person regarding billing, scheduling and treatment.
Maintained a high level of confidentiality when handling sensitive financial information and employee records.
Followed up with delinquent accounts to obtain funds and reduce aging balances.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Monitored front areas so that questions could be promptly addressed.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Interceded between employees during arguments and diffused tense situations.