Summary
Overview
Work History
Education
Skills
Accomplishments
Assessments
Certification
Languages
Timeline
Generic
Amy Artis

Amy Artis

Covington

Summary

30 years of experience as a high energy, outgoing restaurant staff member with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Server

Longhorn Steakhouse
05.2023 - 03.2025
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Pappadeaux's Seafood Kitchen
07.2021 - 05.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Lead Server

Dupars Restaurant and Bakery
01.2014 - 01.2020
  • Due to exemplary job performance, promoted from server to lead server
  • Knowledgeable of food and beverage pairings, resulting in a daily increase in high end cocktails by $200, 10% higher than the restaurant average
  • Implemented server worksheets for opening and closing duties and helped streamline and regulate the process
  • Prepared new menu introduction strategies, increasing customer purchases by 10% on average
  • Provided guidance and training to 5 waiters/ waitresses on cash handling, menu specials, food parings and operation of POS systems
  • Manages and minimizes customer complaints which increased recurring business by 15%
  • Wrote patron's food orders on slips, memorized orders, and managed food resources in a 100+ seat restaurant

Food Server

Hamburger Hamlet Bar and Grill
01.1990 - 01.2014
  • Preps with the kitchen when stretched thin, increasing workplace efficiency by 20%
  • Assembles and replenishes food, supplies, and equipment as required; ensure proper temperature of food in steam tables and correct counter display; take orders and serves food to customers
  • Delivers exceptional menu knowledge and a friendly demeanor to customers, consistently scoring over a 95% satisfaction rating on customer surveys
  • Increases sales on average 15% YOY through menu presentation of the restaurant's offerings to customers
  • Coordinated activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Customer return rate has improved by 90 % since assigned to the dining room
  • Increased sales by 75% to meet the company average through my guidance and training of the restaurants newly hired servers
  • Serves several large parties monthly ranging from around 20 to 40 people, and at times independently
  • Waited on several celebrities such as Paris Hilton, Whoopi Goldberg, and Tyra Banks

Food Server/hostess

LA Café Bistro
01.1983 - 01.1985
  • Addressed guest requests or complaints and escalated major complaints to manager
  • Prepared seating assignments prior to service and present plan to restaurant during pre-shift meeting
  • Monitored food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Answered menu options with up-to-date knowledge thereby improving sales by 25%
  • Prepared restaurant before opening such as making sure tables are ready to seat guest and host stand is properly equipped
  • Maintained a pleasant and organized front desk that functions in an efficient manner
  • Ensured that the guests are made comfortable and kept informed of the status of their orders or wait time

Receptionist

Craft Incorporated
01.1980 - 01.1982
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, including VIPs, vendors and interviewed candidates
  • Maintained a clean reception area, including lounge and associated areas
  • Described product to customers and accurately explained details and care of merchandise, resulted in positive customer retention by 92%
  • Compiled company information and related material and distributed it to candidates
  • Screened all visitors and directed them to the correct employee or office
  • Provided essential clerical support and served as the face of the organization by greeting clients and customers and fielding and distributing incoming calls

Education

High school diploma - Collage Prep

Hollywood High School
Los Angeles County, CA
06.1983

Skills

  • Verbal / Written Communication
  • Cash Management
  • Beverage & Cuisine Pairing
  • People-friendly
  • Conflict Resolution
  • Problem Solving
  • Food & Wine Knowledge
  • Restaurant Management
  • Quick Learner
  • Interpersonal Skills
  • Customer Service
  • Reliable
  • Team Building
  • Flexibility
  • Client Relations
  • POS Systems
  • Guest Satisfaction
  • Food Preparation
  • Basic Math
  • Multi- Tasking
  • Presentation Skills
  • Conflict Management
  • Guest Relations Experience
  • Host/Hostess
  • Catering
  • Serving Experience
  • Upselling
  • Bartending
  • Microsoft Office
  • Cash handling
  • Table resetting
  • Team member support
  • Hostess support
  • Daily specials memorization
  • Effective customer upselling
  • Food and beverage pairings
  • Customer service
  • Table setting arrangements
  • Shift management
  • Table bussing
  • Menu item recommendation
  • Sales techniques
  • Multitasking and organization
  • Special dietary requirements
  • Team collaboration
  • Dining customer service
  • Food safety oversight
  • Table setting knowledge
  • Suggestive selling
  • Buffet setup and takedown
  • Sales expertise
  • Ordering procedures
  • Wine pairing
  • Hospitality service expertise
  • Regulatory compliance
  • Check payment processing
  • Allergy awareness
  • Safe food handling
  • Guest engagement
  • Point of sale operation
  • Server training
  • Calm demeanor
  • Positive and professional
  • Customer feedback management
  • Food running
  • Food sales and promotion
  • Liquor, wine, and food service
  • Point-of-sale system
  • Dish preparation

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Assessments

  • Customer Focus & Orientation, Proficient, 05/01/20
  • Operations Associate Fit, Highly Proficient, 07/01/20

Certification

  • [Area of certification] Training - [Timeframe]

Languages

Spanish
Limited Working

Timeline

Server

Longhorn Steakhouse
05.2023 - 03.2025

Server

Pappadeaux's Seafood Kitchen
07.2021 - 05.2023

Lead Server

Dupars Restaurant and Bakery
01.2014 - 01.2020

Food Server

Hamburger Hamlet Bar and Grill
01.1990 - 01.2014

Food Server/hostess

LA Café Bistro
01.1983 - 01.1985

Receptionist

Craft Incorporated
01.1980 - 01.1982

High school diploma - Collage Prep

Hollywood High School

Similar Profiles

CREATE PROFILE
Amy Artis