Amy Bassett
Maysville
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
40
40
years of professional experience
Work History
Supervisor of VAS Department
Baker & Taylor
03.2021 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Account Coordinator for CLS
Baker & Taylor
12.2005 - 03.2021
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for over 100 clients.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Developed strong relationships with key members of the account, fostering trust and long-term collaboration between clients and agency partners.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Coordinated cross-departmental efforts to meet client needs, fostering collaborative environment and holistic service approach.
- Escalated issues to appropriate channels as necessary.
Team Leader of VAS Department
Baker & Taylor
03.1990 - 01.2005
- Monitored the work flow within the department to meet SLAs
- provide support to team supervisor
- maintained and ordered supplies
- assisted with interviews and hiring process to support the supervisor
- trained all new employees and developed current team members
- maintained production database for department.
- monitored quality control to meet customer standards.
Copy Cataloger
Baker & Taylor
04.1988 - 03.1990
- Maintained customers database on local library practices for projects and ongoing accounts.
Warehouse Clerk
Baker & Taylor
03.1985 - 04.1988
- various positions worked during this time were - meter clerk in shipping. weighed boxes and applied ups labels to boxes.
- stacker - shipping. packed boxes with books to be shipped to customer.
- functional trainer for newly developed dept (prebind).- trained all employees for department and insured quality control.
- functional trainer for "no paper" environment. The warehouse was put on an automated system to streamline the paper process and increase quality and timeliness of delivery of orders.
Education
High School Diploma -
Banks County
Homer, Ga03-1985
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
Timeline
Supervisor of VAS Department
Baker & Taylor
03.2021 - 12.2024
Account Coordinator for CLS
Baker & Taylor
12.2005 - 03.2021
Team Leader of VAS Department
Baker & Taylor
03.1990 - 01.2005
Copy Cataloger
Baker & Taylor
04.1988 - 03.1990
Warehouse Clerk
Baker & Taylor
03.1985 - 04.1988
High School Diploma -
Banks County
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