AMY BURKE
Dalton
Summary
Healthcare professional with 20+ years of experience managing operations for diverse patient populations while ensuring regulatory compliance and superior care standards. Expertise in case management, patient education, and interdisciplinary collaboration to enhance treatment outcomes and optimize healthcare delivery.
Overview
31
31
years of professional experience
Work History
RN Care Manager
Arkos Health
Atlanta
06.2025 - 06.2026
- Identified high risk patients requiring intensive case management interventions based on diagnosis or other factors affecting their ability to manage their own healthcare needs.
- Developed personalized care strategies tailored to individual patient circumstances.
- Coordinated referrals and follow-ups to enhance patient access to essential resources.
- Tracked patient progress through chart reviews, physician contacts, and ongoing communication with family members to ensure optimal care.
- Educated patients and families on disease management and treatment options.
- Performed initial assessments on newly referred patients to determine eligibility for case management services.
- Contributed to multidisciplinary meetings to address complex cases and formulate effective resolution strategies for patient challenges.
- Ensured that all patient records were accurately maintained according to legal requirements.
Clinical Service Director
Hospice of Chattanooga/Care/Hearth Hospice
Chattanooga
04.2021 - 05.2025
- Managed daily operations for 200 patients with a team of 45, directly overseeing care for 70 patients and 18 staff members.
- Addressed patient concerns, oversaw staffing needs and billing, facilitated weekly Interdisciplinary Team meetings for care plan reviews, participated in administrator on call rotations, and utilized Rcopia, DME track, ADP, Appian, payroll, QAPI, Netsmart, Excel, Word, and Relias.
- Performed audits on admissions, discharges, transfers and submitted HIS daily to ensure compliance with state and Medicare regulations.
- Organized face to face visits to ensure compliance monthly.
- Performed clinical competencies and performance reviews yearly.
- Met with site surveyors to ensure regulatory compliance.
- Conducted nursing visits as needed to ensure patient needs were met.
Clinical Director of Nursing
Hospice of Chattanooga
Chattanooga
08.2019 - 04.2021
- Audited admissions, discharges, and transfers for regulatory compliance across 9 offices serving over 700 patients, ensuring adherence to standards.
- Submitted HIS daily, managed documentation audits to ensure all charting was completed daily for the entire organization.
- Resolved Netsmart and HCHB issues, attended QAPI meetings, and educated staff on compliance requirements, enhancing overall regulatory understanding.
- Provided education and assistance across multiple offices for staff support and filled in for clinical directors, ensuring continuity of care.
Clinical Director
Hospice Advantage/Compassus
Fayetteville
09.2009 - 08.2019
- Managed daily office operations to deliver care for an average of 60 patients with a team of 25.
- Resolved patient concerns, staffing issues, insurance pre-certifications, and coordinated care within state and Medicare regulations alongside the Interdisciplinary Team.
- Coordinate and perform inpatient admissions with our contracted hospitals to decelerate care from ventilators and other life prolonging measures.
- Conducted patient visits to manage symptoms and educate families on end-of-life care.
- Handled administrative calls to address urgent office needs.
- Meet with site surveyors as needed for regulatory compliance.
- Proficient user of Carevoyant, Epic, Word, Excel and online ordering thru Hospilnk and Hospidirect.
Front hall supervisor
Thomaston Health and Rehab
Thomaston
01.2000 - 01.2001
- Oversaw care for 60 patients by coordinating staff and conducting assessments for care plans.
- Collaborated weekly with Medicare to ensure patient care compliance with MCR requirements.
- Supervised daily operations of healthcare staff and patient care activities.
- Coordinated scheduling and staffing for nursing and support teams.
- Ensured compliance with health regulations and facility policies.
Director of Nursing
Christian Ministries Hospice
Griffin
01.2000 - 08.2000
- Oversaw daily operations of organization providing care to home and facility patients.
- Care plan coordinator for all patients homes, NH's, ALF's and GIP unit.
- Delivered bedside care for 12 patients daily in inpatient unit while managing staff.
- Provided hands-on care for terminally ill ventilator patients.
Med/surg floor nurse
Upson Regional Medical Center
Thomaston
01.1999 - 01.2000
- Managed care for 8-9 patients per shift, ensuring high-quality nursing support.
- Executed patient admits, conducted shift assessments, administered medications, managed symptoms, provided ongoing disease education, and coordinated care among multiple disciplines.
- Administered medications and treatments to patients as directed by physicians.
- Monitored vital signs and reported changes to healthcare team members promptly.
- Collaborated with multidisciplinary teams to develop and implement care plans.
Upson Regional Medical Center
Thomaston
01.1995 - 01.1999
- Performed multiple duties during these years: switchboard operator for the hospital, registrar for ER and outpatient procedures, filled in at multiple offsite physician offices doing billing, patient scheduling and check out services when normal staff was off or needed extra assistance.
Education
Associate of Science - Nursing
Gordon College
Barnesville, GA05-1999
Associate of Science - Legal Assistant Studies
Lake Superior State Univ
Sault Ste. Marie, MI12-1994
Bachelor of Science - Political Science-Pre-Law
Lake Superior State Univ
Sault Ste. Marie, MI05-1993
Skills
- Netsmart
- Epic
- HCHB
- Rcopia
- Dr First
- Carevoyant
- Hospilink
- Hospidirect
- Optum platform
- MCD/MCR regulations
- DME track
- HIS submission
- Relias
- Word
- Excel
- ADP
- Appian
- Sharepoint
- BLS certified
- Willing to obtain other certifications as needed
Awards And Acknowledgements
- Girl Scout Gold Award and Silver Award
- Member of Zeta Chi Epsilon at Lake Superior State University since 1989
- Quarterly bonuses multiple times during my hospice career for meeting financial requirements/census numbers and metric goals
- Candy stripe volunteer during high school senior year at McLaren Hospital in Flint, MI
Timeline
RN Care Manager
Arkos Health
06.2025 - 06.2026
Clinical Service Director
Hospice of Chattanooga/Care/Hearth Hospice
04.2021 - 05.2025
Clinical Director of Nursing
Hospice of Chattanooga
08.2019 - 04.2021
Clinical Director
Hospice Advantage/Compassus
09.2009 - 08.2019
Front hall supervisor
Thomaston Health and Rehab
01.2000 - 01.2001
Director of Nursing
Christian Ministries Hospice
01.2000 - 08.2000
Med/surg floor nurse
Upson Regional Medical Center
01.1999 - 01.2000
Upson Regional Medical Center
01.1995 - 01.1999
Associate of Science - Nursing
Gordon College
Associate of Science - Legal Assistant Studies
Lake Superior State Univ
Bachelor of Science - Political Science-Pre-Law
Lake Superior State Univ