Amy Cole
Suwanee
Summary
Planning Technician with expertise in GIS and process optimization. Improved workflow efficiency and customer satisfaction through streamlined permit processes. Ensured compliance with zoning regulations while delivering exceptional service. Proficient in technical writing and document management, contributing to successful project outcomes.
Overview
32
32
years of professional experience
Work History
Planning Technician
Forsyth County Planning & Development
Cumming
05.2022 - Current
- Utilize Tyler Technologies GIS and EnerGov software, along with Bluebeam Studio, to conduct reviews of single-family attached and detached residential properties. Assess permit compliance for zoning conditions and requirements put forth in the Forsyth County Unified Development Code (UDC), to include planned communities, overlays, boundaries, and ordinances.
- Continuously update processes and group documents to streamline workflow and maintain accurate records. This includes spreadsheets, online checklists, current training materials, and process manuals.
- Assist applicants and developers to successfully navigate the permit process, including documents required by other departments. This eliminates customer run-around and frustration.
- Excellent customer service skills through my experience as Planner of the Day (POD), by assisting members of the community in applying UDC requirements to proposed projects.
Front Office Assistant
Laurel Springs Animal Hospital
Suwanee
08.2018 - 05.2022
- Customized the veterinary program, DVMAX, to maintain records, provide metrics on supplies, and create online forms to increase efficiency.
- Responsible for ordering and managing inventory levels for Royal Canin dog food. Helped increase sales from $58,000 to $121,000, along with improved profits of 68%.
- Filled out and maintained all international and domestic pet travel paperwork. Precise coordination of records between veterinarians and off-site labs to fulfill all USDA, U.S. State and foreign country requirements.
Application Engineer
GE Power Systems
Marietta
08.1998 - 07.2002
- I wrote proposals for engineering and manufactured upgrades for aging gas turbines.
- Supported inside sales for Asia, India, and Australia for gas-powered turbines. Identified customer needs and communicated with the appropriate groups within the company to expedite requests.
- Made sure the group met Dashboard deadlines by tracking and entering appropriate data in the company system. This included leveraging Six Sigma skills for process efficiency.
Application Engineer
W.E. Marshall
Atlanta
02.1996 - 07.1998
- Interpreted manufacturing drawings and blueprints for industrial pumps and pumping systems to assist outside sales personnel, with the needed technical data, system requirements, and replacement parts.
- Designed and wrote proposals for pumping systems for various industrial manufacturers in the Southeast region.
- Analyzed technical drawings and specifications for multiple vendors to ensure that manufacturers utilized the appropriate pumping system for their needs.
Laboratory Engineer in Research and Development
Quikrete Companies
Atlanta
06.1993 - 02.1996
- Provided training sessions for new laboratory technicians, and recertification to operate lab equipment, and conform to ASTM requirements for product compliance.
- Assisted in the design and implementation of engineering experiments to evaluate product performance characteristics, in cooperation with chemists, to develop new products.
- Performed standardized, engineered testing on cement-based products to ensure all manufacturing plants met ASTM requirements and company compliance.
Education
Bachelor of Science - Civil Engineering Technology
Southern Polytechnic
Marietta, GA05-1992
Associate of Science - Architectural Engineering Technology
Southern Polytechnic
Marietta, GA05-1992
Certification - AutoCAD
Kennesaw State University
Kennesaw, GA01-2017
Certification - Six Sigma Black Belt
G.E. Power Systems
Marietta, GA01-1999
Continuing Education - Quickbooks Basics
Kennesaw State University
Kennesaw, GA01-2017
Skills
- Microsoft Office Suite
- Six Sigma Black Belt
- Geographic Information Systems (GIS)
- AutoCAD Design
- Document Management
- Process Improvement
- Technical Writing
- Customer Service
Timeline
Planning Technician
Forsyth County Planning & Development
05.2022 - Current
Front Office Assistant
Laurel Springs Animal Hospital
08.2018 - 05.2022
Application Engineer
GE Power Systems
08.1998 - 07.2002
Application Engineer
W.E. Marshall
02.1996 - 07.1998
Laboratory Engineer in Research and Development
Quikrete Companies
06.1993 - 02.1996
Bachelor of Science - Civil Engineering Technology
Southern Polytechnic
Associate of Science - Architectural Engineering Technology
Southern Polytechnic
Certification - AutoCAD
Kennesaw State University
Certification - Six Sigma Black Belt
G.E. Power Systems
Continuing Education - Quickbooks Basics
Kennesaw State University
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