Summary
Overview
Work History
Education
Skills
Timeline
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Amy E. Brown

Adairsville

Summary

My career objective has always been to apply myself 100% to the task set before me, to always seek ways to improve my productivity, and to advance my position based on the quality of my work.

Overview

20
20
years of professional experience

Work History

E-Commerce Account Management

Mohawk Home
02.2021 - Current
  • Implement setups for all new e-commerce accounts via collaboration with Microsoft Excel
  • Provide SKU master and pricing to new customers, and review images and page placement for accuracy.
  • Update availability dates in customer portals for those that allow backorders.
  • Verify accuracy of product information on all customer sites and respond to customer product questions.
  • Audit EDI feeds for accuracy and to ensure buffers prevent overselling.
  • Audit customer websites for correct imagery and to maximize on numbers of allowed images.
  • Work on projects and assignments as part of a large work team.
  • Perform other duties as necessary

Senior Account Coordinator

Karastan
05.2019 - 02.2021
  • Executed daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
  • Respond promptly to customer inquiries through various channels, including phone, email, and chat.
  • Work proactively to resolve customer issues and provide timely solutions.
  • Coordinate communication with customers and associates.
  • Serve as a customer experience resource for other associates.
  • Maintain accurate and organized records of customer interactions and resolutions.
  • Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
  • Perform other duties as needed

Georgia Podiatry
02.2012 - 05.2019
  • Answer phones
  • Schedule appointments
  • Check patients in and out
  • Scan medical records
  • Excel Spreadsheets
  • Medicaid claim submission
  • Insurance verification
  • Insurance denials
  • Take payments

Check out / Patient Representative

Harbin Clinic Gastroenterology
08.2010 - 02.2012
  • Check out patients after they have been seen by the doctor
  • Schedule follow up appointments and procedures
  • Answer the phone in a timely manner in order to provide great customer service
  • Coordinate doctors schedule with patient’s records

Jefferson’s Restaurant
02.2010 - 10.2010
  • Serving customers in a timely and professional manner to make sure they had a positive experience.

Beef O Brady’s
11.2005 - 12.2009
  • Serving customers in a timely and professional manner to make sure they had a positive experience.

Education

Graduate - dual diploma

Woodland High School
01.2005

Associates of Science - General Studies

Georgia Highlands College

Skills

  • Product listing optimization
  • Pricing strategy
  • Competitor analysis
  • SEO
  • Proficient customer service
  • Customer service understanding
  • Healthcare customer service

Timeline

E-Commerce Account Management

Mohawk Home
02.2021 - Current

Senior Account Coordinator

Karastan
05.2019 - 02.2021

Georgia Podiatry
02.2012 - 05.2019

Check out / Patient Representative

Harbin Clinic Gastroenterology
08.2010 - 02.2012

Jefferson’s Restaurant
02.2010 - 10.2010

Beef O Brady’s
11.2005 - 12.2009

Associates of Science - General Studies

Georgia Highlands College

Graduate - dual diploma

Woodland High School

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