Amy Hall

Medical Assistant

Atlanta Colon and Rectal Surgery

03.2017 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Improved clinical workflow with introduction of electronic health records system.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Oriented and trained new staff on proper procedures and policies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant (Externship)

Kaufmann Clinic

09.2011 - 10.2011

Phone Triage
Pharmacology
Informed and notified patients with lab results
Vitals signs and measurements
Asepsis in the medical office
Examination preparation
Performed EKG’s, CBC’s, Lipids, HbA1c tests
Performed phlebotomy procedures in a sterile environment

Front Office Administrative

Atlanta Colon and Rectal Surgery

01.2007 - 01.2008

Managed appointments and scheduling through ProMed
Prepared information for referrals and preauthorization’s
Received and processed patients and visitors
Ensured that patients medical records are complete and accurate
Processed billing and insurance correctly through EMR
Employed effective written and oral communication

Receptionist

Robert Gittelman, D.D.S

01.2006

Received and processed patients and visitors
Screened visitors and vendors requesting to see physician
Employed effective written and oral communication
Addressed and processed incoming telephone calls from outside providers, pharmacies, and vendors
Employed appropriate telephone etiquette when screening patient calls and addressing office business
Processed incoming and outgoing mail
Filed records alphabetically, numerically, by subject, and by color

Summary

Overview

Work History

Medical Assistant

Medical Assistant (Externship)

Front Office Administrative

Receptionist

Education

Certificate - Medical Office Expert/ Clinical

High School -

Skills

Timeline

Medical Assistant

Medical Assistant (Externship)

Front Office Administrative

Receptionist

High School -

Certificate - Medical Office Expert/ Clinical

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