Amy Machado
Richmond Hill,GA
Summary
Results-driven Human Resources and Safety Management professional with over 13 years of hands-on, mentor-guided experience. Developed through practical on-the-job training and continuous mentorship from industry experts, I excel in benefits administration, payroll processing, recruitment, employee development, performance management, employee relations, and regulatory compliance. My non-traditional background provides a unique, pragmatic perspective that delivers effective solutions and fosters a positive work culture.
Safety management professional with proven history of enhancing workplace safety standards and fostering culture of safety compliance. Known for collaborative efforts with cross-functional teams to achieve safety goals and adapt to evolving safety challenges. Skilled in risk assessment and incident investigation, ensuring reliable and adaptable presence in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources & Safety Manager
Town and Country Holdings, Inc.
06.2011 - Current
- Oversee scheduling, assignments, and daily workflow for the HR team
- Recruit, interview, and facilitate hiring in collaboration with departmental managers
- Conduct background checks and verify employee eligibility using E-Verify
- Administer comprehensive HR programs including compensation, benefits, FMLA, disciplinary actions, dispute resolution, performance and talent management, productivity initiatives, recognition programs, occupational health and safety, and training & development
- Address employment-related inquiries and ensure compliance with federal, state, and local laws through regular policy reviews
- Process payroll for 200+ employees, including staffing agency personnel
- Implement, maintain, and review payroll systems for accurate processing of salaries, benefits, garnishments, taxes, and deductions
- Update payroll records for new hires, terminations, and pay adjustments, while preparing detailed reports for audits and recommending software improvements
- Manage employee benefits programs (group health, flexible spending, dental, vision, accident & disability, life insurance, 401(k), and wellness initiatives)
- Conduct benefits orientations and guide employees through self-enrollment
- Maintain filing systems for benefits and assist employees with claims, COBRA, unemployment, and workers’ compensation processes
- Compile and analyze data to support plan renewals
- Develop, implement, and update safety policies and procedures in line with OSHA and other regulations
- Conduct risk assessments and safety audits to proactively identify and mitigate hazards
- Organize and lead safety training sessions on proper equipment use, emergency procedures, and regulatory compliance
- Investigate incidents to determine root causes and implement corrective actions; maintain comprehensive records and collaborate with all departments to integrate safety practices
Customer Service Representative & Collections
Franklin Credit Management, Corp.
01.2009 - 01.2011
- Assisted borrowers with current and delinquent loans while managing aspects of home insurance and escrow taxes
- Coordinated loss mitigation for delinquent accounts through various government and in-house assistance programs
- Conducted daily collection calls, consistently maintaining quality control scores above 90%
- Achieved a customer satisfaction rate of over 95% and adhered to FDCPA regulations
Skills
- HR Information Systems (HRIS)
- Payroll & Benefits Systems
- Compliance & Regulatory Tools
- Recruitment & Talent Management
- Microsoft Office Suite
- Data Analysis & Reporting
- Teamwork & Leadership
- Incident investigation
- Customer service
- Implementing policies
- Data entry
- Safety program development
- Customer relations
- Hazard identification
- Problem resolution
Accreditations
- Notary Public – State of New Jersey
- Notary Public – State of Georgia
- OSHA-10 Certification
- OSHA-30 Certification
- Forklift Trainer – Raymond Equipment
Certification
- Forklift Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Human Resources & Safety Manager
Town and Country Holdings, Inc.
06.2011 - Current
Customer Service Representative & Collections
Franklin Credit Management, Corp.
01.2009 - 01.2011
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