Amy Maxwell
Acworth
Summary
Dynamic leader with a proven track record at Cobb County School System, excelling in team management and health and safety protocols. Spearheaded sustainable cleaning initiatives and enhanced customer service, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing a commitment to excellence and teamwork.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Custodian Supervisor
Cobb County School System
04.2024 - Current
- Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
- Implemented environmentally friendly cleaning practices to reduce the organization''s carbon footprint and promote sustainability.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
Food and Nutrition Assistant
Cobb County School System
08.2018 - 04.2024
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Facilitated smooth kitchen operations through proper organization of supplies, utensils, and equipment needed for daily tasks.
- Contributed to team success by providing cross-training support for colleagues in various Food and Nutrition Assistant tasks as needed.
- Ensured timely service through efficient preparation of meals while adhering to strict schedules.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Lead Two Year Old Teacher
Intrinsic Scholars Academy
09.2015 - 08.2018
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Fostered independence in students by encouraging self-help skills such as hand-washing and clean-up routines.
- Increased student engagement with hands-on learning activities and interactive play.
- Utilized age-appropriate assessment tools to track developmental milestones, informing tailored instruction.
- Improved student behavior by implementing positive reinforcement and clear expectations.
- Managed a classroom of 15 students, maintaining a safe and nurturing environment conducive to learning.
Customer Support Specialist
Big Lots
01.1998 - 09.2011
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Education
GED -
Chattahoochee Technical College
Marietta, GASkills
- Health and safety
- Team management
- Scheduling coordination
- Teamwork
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
Timeline
Custodian Supervisor
Cobb County School System
04.2024 - Current
Food and Nutrition Assistant
Cobb County School System
08.2018 - 04.2024
Lead Two Year Old Teacher
Intrinsic Scholars Academy
09.2015 - 08.2018
Customer Support Specialist
Big Lots
01.1998 - 09.2011
GED -
Chattahoochee Technical College
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