Summary
Overview
Work History
Education
Skills
Timeline
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Amy Williford

Quitman

Summary

Proven to enhance operational efficiency and patient satisfaction, adept in schedule coordination and insurance verification. Skillfully managed urgent surgery scheduling and improved pre-surgery patient education, reducing complications. Excelled in customer service, fostering strong relationships. Demonstrated teamwork and organization, driving significant improvements in procedure planning and execution. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Kilby Family Dentistry
06.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected fees and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Surgery Scheduler/Front Desk Receptionist

VITA Vascular
12.2022 - 06.2024
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Checked patients in and out and collected payments.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for 4-physician medical office, scheduling appointments, and handling patient inquiries.

Online Sales/Marketing

DDP Boutique
06.2013 - 11.2022
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Boosted online sales by developing and implementing effective digital marketing strategies.
  • Increased repeat customers through personalized follow-up communications and targeted promotions.
  • Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
  • Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
  • Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
  • Managed multiple social media accounts, driving engagement and brand awareness with creative content.
  • Drove team revenue totals by bringing in top sales numbers.
  • Optimized product listings for search engine visibility, resulting in higher rankings and increased traffic.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Developed social media content and scheduled posts to coincide with target audience usage and daily goal.
  • Published static social media content in addition to going live to increase engagement with customers.

Education

High School Diploma -

Tallavana Christian School
05.2007

Skills

  • Schedule Coordination
  • Obtaining authorizations
  • Insurance Verification
  • Calendar Management
  • Data entry proficiency
  • Updating charts
  • Time Management
  • Collaboration and Teamwork
  • Organization and Time Management
  • Customer Service
  • Relationship Building
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Telephone etiquette
  • Scheduling

Timeline

Front Desk Receptionist

Kilby Family Dentistry
06.2024 - Current

Surgery Scheduler/Front Desk Receptionist

VITA Vascular
12.2022 - 06.2024

Online Sales/Marketing

DDP Boutique
06.2013 - 11.2022

High School Diploma -

Tallavana Christian School

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Amy Williford