Amy Reynoso
Lithonia
Summary
Customer service professional, with a strong dedication to deliver exceptional patient care and support. Known for advanced communication skills and a compassionate approach, ensuring patients feel heard and valued. Ready to bring a positive impact through timely and empathetic service.
Overview
5
5
years of professional experience
Work History
Case Manager
MMC-Remote
09.2024 - 02.2025
- Handled high-volume calls
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained patient's chart up to date with demographics and insurance information.
- Verified the patient's insurance.
- Spoke with healthcare providers, pharmacies, and third parties to assist with the patient questions.
- Maintained HIPAA regulations at all times.
Receptionist
Ankle and Foot Centers of America-Lithonia, GA
05.2023 - 05.2024
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Checked patients in and out, and made follow-up appointments.
- Verified patient demographic information and updated it in electronic health records.
- Received and prioritized calls, faxes, and patient requests, routing information promptly to relevant recipients.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Verified insurance and did chart preparation before patients' appointments ahead of time.
Patient Service Representative
American Health Imaging-Lawrenceville, GA
12.2021 - 04.2022
- Greeted patients in a friendly, professional manner.
- Improved patient satisfaction by providing exceptional customer service during check-in processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed payments such as co-payments, deductibles, or self-pay services.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Program Associate/ Vaccine Department
Community Organized Relief Effort
06.2020 - 12.2021
- Greeted patients, ensuring a welcoming atmosphere and boosting overall satisfaction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Kept accurate patient records, enhancing data reliability and clinic efficiency.
- Resolved patient inquiries, streamlining check-in and reducing wait times.
- Administered COVID-19 PCR tests to numerous individuals.
- Supported nurses with patient demographics for COVID-19 vaccinations
Education
General studies -
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma - undefined
Peachtree Ridge High School
Suwanee, GA05.2015
Skills
- Bilingual Spanish speaker
- Customer service
- Time management
- Adaptive team player
- High-energy attitude
- Organization and multitasking
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
MMC-Remote
09.2024 - 02.2025
Receptionist
Ankle and Foot Centers of America-Lithonia, GA
05.2023 - 05.2024
Patient Service Representative
American Health Imaging-Lawrenceville, GA
12.2021 - 04.2022
Program Associate/ Vaccine Department
Community Organized Relief Effort
06.2020 - 12.2021
High School Diploma - undefined
Peachtree Ridge High School
General studies -
Gwinnett Technical College
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