Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

AMY RICHARDS

Dahlonega

Summary

Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Account Manager

State Farm
02.2024 - 01.2025
  • Developed trusted client relationships by assessing insurance needs and recommending customized solutions.
  • Accurately quoted and processed new policies, renewals, and endorsements in a timely manner.
  • Managed customer accounts while resolving inquiries to enhance satisfaction and retention.
  • Utilized State Farm systems such as CRM, Necho, SFPP, and Microsoft Teams for effective documentation and communication.
  • Provided proactive customer service to ensure ongoing client engagement and loyalty.

Grocery Lead

Publix
Canton
01.2022 - 12.2024
  • Directed and trained grocery clerks and replenishment specialists to enhance operational efficiency.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Key Carrier

HomeGoods
Canton
01.2020 - 01.2022
  • Formulated innovative strategies to enhance sales and customer experience.
  • Managed daily operations encompassing cash handling, inventory management, and team coordination.
  • Provided excellent customer service to ensure customer satisfaction.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Receiving Manager

Home Depot
01.1992 - 01.2001
  • Recorded product information accurately in inventory system to enhance data integrity.
  • Developed strategies that increased efficiency in receiving process and reduced costs.
  • Supervised a team of 5 workers for unloading, sorting, and stocking merchandise effectively.

Education

High School -

Independence High School
Glendale, Arizona
01.1991

Skills

  • Policy processing
  • Customer account management
  • CRM utilization
  • Proactive customer service
  • Sales strategy development
  • Problem solving
  • Client relationship building
  • Team leadership
  • Communication skills
  • Time management
  • Attention to detail
  • Conflict resolution
  • Administrative and office support

Certification

  • Property and Casuality

Affiliations

  • Volunteer at Community Helping Center
  • Been part of board at House Of Hope

References

References available upon request.

Timeline

Account Manager

State Farm
02.2024 - 01.2025

Grocery Lead

Publix
01.2022 - 12.2024

Key Carrier

HomeGoods
01.2020 - 01.2022

Receiving Manager

Home Depot
01.1992 - 01.2001

High School -

Independence High School

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