Amy Samaniego
Marietta
Summary
Dynamic and customer-focused, excelled at Chick-fil-A by enhancing guest satisfaction and streamlining food service, demonstrating exceptional problem-solving and teamwork. Mastered cash handling and hospitality services, leading to increased customer loyalty. Known for reliability and adept at handling high-pressure situations, significantly contributing to operational efficiency and a positive customer experience.
Positive, upbeat, and ready to bring friendly and approachable demeanor to customer interactions. Familiar with hospitality industry standards and adept at handling customer inquiries and complaints. Committed to creating welcoming environment and ensuring high levels of customer satisfaction.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Chick-fil-A
01.2024 - Current
- Collaborated with kitchen staff to expedite food service during high-demand times.
- Ensured cleanliness and orderliness in public areas, enhancing overall ambiance.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Still In School - High School
Osborne High School
Marietta, GASkills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-motivation
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking Abilities
- Staff training
- Cash handling
- Hospitality services
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hospitality Team Member
Chick-fil-A
01.2024 - Current
Still In School - High School
Osborne High School
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A