Amy Swafford
Athens
Summary
Dynamic Contact Center Representative with a proven track record at Imaging Healthcare Specialists, excelling in patient scheduling and communication. Demonstrated expertise in HIPAA compliance and problem-solving, enhancing patient satisfaction through efficient appointment management and collaboration with medical staff. Committed to fostering teamwork and continuous improvement in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
Imaging Healthcare Specialists
09.2023 - Current
- Assisted Patients with scheduling appointments, resolving issues efficiently and ensuring high satisfaction levels.
- Utilized EHR software to track interactions and maintain accurate patient records.
- Collaborated with team members to streamline processes, improving response times for patient experience.
- Coordinated with medical staff to ensure accurate and timely procedure bookings.
- Communicated effectively with patients regarding preparation instructions for procedures.
- Monitored appointment schedules for potential conflicts and resolved issues promptly.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with physicians to prioritize urgent cases and streamline scheduling processes.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
Education
High School Diploma -
John McEachern High School
Powder Springs, GASkills
- HIPAA compliance
- Patient scheduling
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adherence to Calabrio
- Proper use of SPI's
- Enterprise Excellence
Timeline
Contact Center Representative
Imaging Healthcare Specialists
09.2023 - Current
High School Diploma -
John McEachern High School
Green Team
Consistently qualified for the Incentive Wheel based on meeting and exceeding Metric Goals
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