Amy Young
Waleska
Summary
Dynamic business leader with a proven track record at 3 Reasons Carpet Cleaning LLC., excelling in sales leadership and client relations. Successfully managed teams to drive growth and enhance customer satisfaction. Skilled in financial management and relationship building, fostering a collaborative environment that promotes employee engagement and loyalty.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Owner
3 Reasons Carpet Cleaning LLC
02.2014 - 08.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Head of Sales Department
Creative Multicare Inc.
09.2012 - 02.2014
- Lead, manage, and grow a team of sales employees focused on prospecting and closing new clients.
- Represented the company at industry events and customer meetings as needed.
- Represented the company at industry events and customer meetings as needed.
- Created sales routes based on optimum growth and success.
- Stayed up to date on changes within the industry.
- Set up meetings with new clients and maintained relationships with existing.
- Created and managed individual pricing agreements to best suit customer's needs.
Education
Eagles Landing High School
Stockbridge, GA05-2003
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Staff management
- Staff hiring
- Financial management
- Sales leadership
- Contract management
- Sales management
- Customer service
- Decision-making
- Teamwork and collaboration
- Attention to detail
- Scheduling
- Schedule management
Timeline
Owner
3 Reasons Carpet Cleaning LLC
02.2014 - 08.2023
Head of Sales Department
Creative Multicare Inc.
09.2012 - 02.2014
Eagles Landing High School
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