Ana Shastitko
Covington
Summary
Dedicated and results-driven professional with experience leading teams, overseeing daily operations, and delivering excellent customer and client service. Skilled in staff training, workflow optimization, safety and quality compliance, and cross-functional collaboration. Committed to creating structured, supportive, and efficient environments that foster teamwork, positive outcomes, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Team Manager
Southern Belle Farm
09.2021 - 06.2024
- Managed, supervised, and monitored cash flow to ensure accuracy, compliance, and efficient financial operations.
- Oversaw activity center operations, ensuring all customer needs, issues, and complaints were addressed promptly and professionally.
- Provided exceptional customer service, maintaining a family-friendly environment and ensuring high visitor satisfaction.
- Led daily operational supervision, ensuring consistent adherence to safety protocols, quality standards, and company procedures.
- Trained, mentored, and coached team members on best practices, customer interaction, and operational processes.
- Streamlined workflow processes to improve overall efficiency, productivity, and team performance.
- Assisted with employee scheduling, ensuring adequate coverage across all shifts and operational areas.
- Served as a key floater across multiple departments—market, bakery, and activities—providing support in peak times and maintaining smooth operations.
- Oversaw creative design responsibilities, contributing to promotional displays, themed activities, and enhanced visitor engagement.
Youth Care Worker
Friends House
09.2022 - 12.2022
- Supervised daily activities and ensured safety within residential care settings.
- Developed individualized support plans promoting emotional and behavioral growth.
- Collaborated with multidisciplinary teams to assess and address client needs.
- Facilitated group therapy sessions to strengthen communication and social skills.
- Assisted with organizing and supervising field trips and off-site activities.
Lead Two Year Old and Toddlers Teacher
Kids Haven
11.2015 - 04.2020
- Supervised and ensured safety of toddlers and 2-year-olds during play, educational activities, meals, and nap time.
- Planned and implemented daily curriculum designed to promote cognitive, social-emotional, and physical development.
- Maintained a clean, healthy environment through consistent housekeeping, laundry, sanitizing, and meal prep.
- Monitored developmental progress and communicated daily updates and milestones to parents.
- Promoted positive behavior and guided children through routines, transitions, and conflict resolution.
- Ensured compliance with all health, hygiene, and safety standards, including proper supervision ratios.
- Collaborated with teaching team to create a supportive, organized, and engaging classroom atmosphere.
- Documented learning activities, incidents, and progress according to center policies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2010
Skills
- Leadership and management
- Customer service
- Team Leadership & Training
- Customer Service & Conflict Resolution
- Creative Design
- Staffing Support
- Team Collaboration
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Youth Care Worker
Friends House
09.2022 - 12.2022
Team Manager
Southern Belle Farm
09.2021 - 06.2024
Lead Two Year Old and Toddlers Teacher
Kids Haven
11.2015 - 04.2020
High School Diploma -
Penn Foster Career School