Ana Blair
Augusta
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Literary Agent
Pataskity Publishing Company
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Manager
Waffle House
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Teacher
Richmond County School System
01.2017 - 12.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Human Resources Coordinator
Starbucks
07.2021 - 08.2022
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Education
Master of Arts - Human Resources Management
Webster University
St Louis, MO06.2018
Bachelor of Arts - Mass Communications
Paine College
Augusta, GA05.2015
Skills
- Customer Service Best Practices
- Hiring and Onboarding
- Oversee Administrative Functions
- Management Training
- Payroll Operations
- Performance Metric
- Staff Training
- Employee Evaluation
- Manage Operations
Timeline
Manager
Waffle House
01.2023 - Current
Human Resources Coordinator
Starbucks
07.2021 - 08.2022
Teacher
Richmond County School System
01.2017 - 12.2022
Literary Agent
Pataskity Publishing Company
Master of Arts - Human Resources Management
Webster University
Bachelor of Arts - Mass Communications
Paine College
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