Ana Gutierrez

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Reviewed/approved applications to meet rental criteria
• Completed move-out walkthrough,charged/completed deposited account accordingly
• Knowledge of GAA lease- Fair housing laws (state federal)

• Maintained accurate records of prospective renters,applications and leases.
• Streamlined lease administration processes,ensuring accuracy and timely completion of all required documentation.
• Greeted potential tenants and provided information about the property.
• Conducted tours of available apartments, highlighting features and amenities.
• Advised on rental policies and procedures to ensure compliance with applicable laws.

• Trained in processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.

• Walk tour path daily - walk property two-three times a week

• Greeted customers and helped with product questions, selections, and purchases.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained clean sales floor and straightened and faced merchandise.

• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

• Helped customers complete purchases, locate items, and join reward programs.

• Managed cash register after end of shift to balance and record accurate transactions.

• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

• Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention.

• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.

• Improved office organization by implementing effective filing systems and document management practices.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

• Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Guided tours, record keeping of guests,application

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.